Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,710 questions
1 answer
How to recover logins added to Authenticator?
I had added multiple 2FAs to my Microsoft authenticator on my phone but after I reset my phone and reinstalled Microsoft authenticator they all just vanished, I can't see the OTP option there, nor is there any cloud backup, because of that I am locked…
asked 2024-05-29T05:43:07.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Deryk James
0
Reputation points
answered 2024-05-29T05:47:12.5666667+00:00
Olaf Helper
41,806
Reputation points
0 answers
Backup error
Quién me ayuda???
asked 2024-05-29T03:57:51.09+00:00
Hector Sabas Gutierrez Jimenez
0
Reputation points
asked 2024-05-29T03:57:51.09+00:00
Hector Sabas Gutierrez Jimenez
0
Reputation points
0 answers
How can I remove an account on a previous device which wasn't backed up?
Hello! I recently got a new phone, and didn't know I needed to have a backup turned on to transfer my authenticator info to the new phone. I believe I now have two codes for facebook set up, as the old one was never removed and I was directed by…
asked 2024-05-29T01:31:08.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Stanley Alvey
0
Reputation points
asked 2024-05-29T01:31:08.9333333+00:00
Stanley Alvey
0
Reputation points
0 answers
Microsoft Authenticator does not work on a specific Android device - Motorola Edge 50 Pro
I believe there is some incompatibility issue with Microsoft Authenticator and the new Motorola Edge Pro 50 (Android 14) device. I installed Microsoft Authenticator, restored the Bakcup account, and the accounts appeared in the app. Check the codes,…
asked 2024-05-29T00:12:17.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 2%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Joveny Jacobsen
0
Reputation points
asked 2024-05-29T00:12:17.96+00:00
Joveny Jacobsen
0
Reputation points
14 answers
Authenticator App - can't remove greyed out account
Hello all, I'm stuck in a strange loop using the MS Authenticator App. I'm one of the admins at my school and I've registered my phone via https://account.activedirectory.windowsazure.com/securityInfo using the MS Authenticator App. I wanted to…
asked 2021-01-27T10:27:40.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 26%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ris Janssen
126
Reputation points
commented 2024-05-28T22:32:47.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 19%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rafael Tavares Ribeiro
0
Reputation points
0 answers
6 digit authentication code
I'm trying to sign into a specific website that needs an authentication code. The app is giving me an 8 digit code, but I need a 6 digit code. Is there a way to fix that?
asked 2024-05-28T20:17:24.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 97%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kimberly Hand
0
Reputation points
asked 2024-05-28T20:17:24.04+00:00
Kimberly Hand
0
Reputation points
0 answers
I’ve changed phones and my codes are going to the old phone which I no longer have access to
I’ve recently changed phones and when trying to sign into my student email account on my new phone, it is asking me to confirm a code in the Authenticator app, however I don’t have access to the old phone anymore. How can I change this so I can access my…
asked 2024-05-28T20:16:17.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Spall
30
Reputation points
asked 2024-05-28T20:16:17.17+00:00
Michael Spall
30
Reputation points
0 answers
Unable to login into microsoft authenticator, which asks for a verification code within authenticator
I have a work account. I recently switched phones and now I'm unable to use authenticator and many other services because they request for a code on the authenticator, which I'm not able to login because it also requires authenticator approval. I'm stuck…
asked 2024-05-28T17:54:16.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Pramod Kumar
10
Reputation points
asked 2024-05-28T17:54:16.76+00:00
Pramod Kumar
10
Reputation points
0 answers
How to log in after changing phone number
I changed my cell phone and I have not been able to correctly link my FB profile with the authenticator app. So I have not been able to enter the platform because the code does not arrive. Please help me, what steps should I follow?
asked 2024-05-28T17:31:56.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 96%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVC%3C/text%3E%3C/svg%3E)
Vanessa Castano
0
Reputation points
asked 2024-05-28T17:31:56.91+00:00
Vanessa Castano
0
Reputation points
8 answers
How to transfer Microsoft Authenticator to another mobile phone?
Hi, I have Microsoft Authenticator and I have a connected MPN (Microsoft partner center) but now I bought a new mobile phone and I should somehow transfer it to a new mobile phone for office 365 is an elegant solution, I access the account and log in and…
asked 2023-09-28T07:35:31.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 3%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
A S
30
Reputation points
commented 2024-05-28T16:17:07.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 24%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Marcus Schuff
0
Reputation points
1 answer
Unable to log in after switching to new phone
I recently got a new phone, and after logging into the Authenticator app, I lost access to my accounts on my university, work, and main accounts. Now, when I try to log in, it asks for a code which is sent to the app, but the app doesn't have my accounts…
asked 2024-05-27T08:12:16.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 16%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Amed Safar
0
Reputation points
answered 2024-05-28T10:45:27.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 62%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Anshika Choubey
336
Reputation points Microsoft Employee
0 answers
How to open microsoft authenticator from ios app?
Hi, I am encountering with the Microsoft Authenticator app integration in my iOS application. When attempting to open the Microsoft Authenticator app from my iOS application using a custom URL scheme, I am unable to prompt the user to enter an OTP…
asked 2024-05-28T07:27:04.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
SHEHZAD SULAIMAN
0
Reputation points
edited the question 2024-05-28T07:29:29.1066667+00:00
SHEHZAD SULAIMAN
0
Reputation points
2 answers
Instagram account not recognizing my 2 factor authentication number
I am trying to log into my instagram account but Instagram login page is not recognizing my 2 factor authentication number
asked 2024-04-15T10:11:24.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 30%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
MAKE Med-Aesthetic Clinic
5
Reputation points
answered 2024-05-27T20:19:39.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZK%3C/text%3E%3C/svg%3E)
Zain Khan
0
Reputation points
3 answers
How to remove an old account from authenticator app
How do I remove an old account from my authenticator app?
asked 2024-02-19T08:12:37.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 99%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sheila Semavor
5
Reputation points
commented 2024-05-27T19:08:57.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
scottj
16
Reputation points
1 answer
Authenticator migration doesn't work
Hi, I got a new cell phone and did the migration using the account recovery feature in the app but some accounts don't display the 2FA code. For those showned, the code is invalid. Is there a way I can fix this issue?
asked 2024-05-25T22:04:32.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 57.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jonnathan Romero Huertas
0
Reputation points
answered 2024-05-27T14:29:28.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 44%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Claudia Dos Santos Haz (CONCENTRIX CORPORATION)
775
Reputation points Microsoft Vendor
0 answers
Having issues with authentication
Hello, I am using Microsoft365 in a primary school and I am wondering if there is a way to remove the authentication process for my students as they do not have access to their own devices in school. Kind Regards, Lisa O'Sullivan.
asked 2024-05-27T14:15:56.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELO%3C/text%3E%3C/svg%3E)
Lisa O Sullivan
0
Reputation points
asked 2024-05-27T14:15:56.7733333+00:00
Lisa O Sullivan
0
Reputation points
1 answer
Perdi meu telefone e não tenho acesso ao Microsoft Authenticator
Olá, perdi meu celular e não consigo mais entrar na minha conta de desenvolvedor da Microsoft, pois ela pede pra confirmar em duas etapas no App do Microsoft Authenticator. E como não tenho mais o acesso, eu não consigo confirmar em duas etapas... Existe…
asked 2024-05-26T17:31:03.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Valdirene Almeida
0
Reputation points
answered 2024-05-27T12:43:15.23+00:00
Claudia Dos Santos Haz (CONCENTRIX CORPORATION)
775
Reputation points Microsoft Vendor
1 answer
How do I disable the requirement to use Microsoft Authenticator in order to sign into my Microsoft Office 365 accounts?
I recently tried to log into my Office 365 Admin account, and it wants me to sign up for a Microsoft Authenticator account and install the app on my phone. I want to disable this. I've searched several forums and found instructions to do this in…
asked 2024-03-20T15:16:58.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 22%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Dunaway
10
Reputation points
edited a comment 2024-05-27T10:41:14.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Make-A-Wish Belgium Vlaanderen
0
Reputation points
0 answers
Microsoft Authenticator App doesnt open popup for some applications/domains
Hello, My problems started when I bought a new iPhone. I added my new mobile phone with app via aka.ms/mfasetup and then deleted the entry for my old mobile phone. Since then I can still log in to some apps that run via the AD ( Jira,…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 75%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
0 answers
Authenticator App Not Sending Code
Hi team, I have a new laptop and would like to log in my Microsoft to use Excel. So when I attempt to log in, it is asking me to verify the account. The only exact two options listed are: Approve a request on my Microsoft Authenticator app Use a…
asked 2024-05-27T06:51:08.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jeremiah A
15
Reputation points
asked 2024-05-27T06:51:08.5933333+00:00
Jeremiah A
15
Reputation points