Microphone doesn't work when I'm connected via docking station

Borys Sidoruk 1 Reputation point
2020-02-28T14:24:44.953+00:00

Hi,
I'm using Microsoft Teams on Linux with dell latitude 5400 and docking station WD19. Microphone not working when I'm connected headset to docking station.
Docking station is connected via usb-c.
Do you know this issue? Or you have any similar?

Distribution: Ubuntu 18.04.3 LTS
Architecture: amd64
Running kernel: 4.15.0-88-generic
Kernel version: 4.15.0.88.88

Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
456 questions
0 comments

6 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Edgar ledezma 1 Reputation point
    2021-03-12T21:22:15.57+00:00

    I have the same problem in my Dell e7440 and my docking station Dell Pr02x

    If my Laptop its open (laptop lid) the mic (Headphone whit mic on jack 3,5mm) works fine in Teams, but if I close the lid, the mic of jack 3.5mm its disabled and the only mic that works is the Laptop Mic and sounds bad.

    the only solution was disable the audio and mic of my laptop, and only use de audio and mic of my Dock, so my headphone is pluged in audio jack, and i bought a mic and its plugued in the jack mic

    0 comments
  2. Crews, Cameron 6 Reputation points
    2020-04-17T12:03:20.62+00:00

    I was having the same issue and just figured this out. Do the following in Teams Settings.

    Settings
    Devices
    Change the first drop down box from Custom Set Up to PC Mic and Speakers.
    I also changed the microphone to microphone array but i don't believe did anything.

    This should fix your problem.

    1 person found this answer helpful.
  3. Borys Sidoruk 1 Reputation point
    2020-03-02T10:50:09.547+00:00

    This problem is only with Microsoft Teams app, its system we choose correct Microphone. When I start the call audio from my mic is gone. When I'm using slack working good without any problems.

  4. Borys Sidoruk 1 Reputation point
    2020-03-02T10:06:01.25+00:00

    Hi, This setup working really good for us with Slack and other stuff. I'll ask to make tests and provide some files for you.

    0 comments
  5. JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor
    2020-03-02T09:48:24.377+00:00

    Hi Borys！
    I also agree with pituach!
    Please make sure if your Microphone can work well in other applications.
    You can refer to the following link to learn how to use ALSA to test your microphone.
    https://linuxconfig.org/how-to-test-microphone-with-audio-linux-sound-architecture-alsa

    0 comments