Microsoft Store Crash Immediately For Azure AD Users

Jingyi Xu 1 Reputation point
2020-03-13T11:44:40.59+00:00

The Microsoft Store that comes with Windows 10 would crash immediately for Azure AD-joined Windows 10 (Windows 365) devices. Event log says "Even 2 (Store-SDK): The size of the state manager setting value has exceeded the limit. : C:\BA\22\s\src\App\App.xaml.cs (2329)"

How to reproduce: Join devices to my Azure AD. Log in with an Azure AD account. Open Windows Store.

What should happen: Windows Store should open

What actually happened: Windows Store crashed after 2 seconds of loading. The home screen was never showed.

Tested it on Windows 10 Pro and Enterprise on a Surface Pro X (arm64) and a x64 virtual machine with two different accounts. Problem happened in all of them. The Azure AD configuration is attached below, with no Windows store related modifications. Local users can open store just fine.

Details (OneDrive Link): https://learnxcorp-my.sharepoint.com/:f:/g/personal/jingyi_jingyixu_me/Eh9r2BNlxw9JrPLFsacG1PUBzAGjhjQ_c-wOH8Vucuce3A?e=RSeL5Q

Event Log:

Fault bucket 1760378986564407921, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Microsoft.WindowsStore_11811.1001.18.0_arm__8wekyb3d8bbwe
P2: praid:App
P3: 11811.1001.18.0
P4: 5c40e7e8
P5: combase.dll
P6: 10.0.18362.719
P7: adaf3eb8
P8: 80073dc8
P9: 001947fb
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER878C.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER881A.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER882A.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8838.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8849.tmp.txt
\?\C:\Users\JingyiXu\AppData\Local\Temp\WER89E1.tmp.appcompat.txt
\?\C:\Users\JingyiXu\AppData\Local\Temp\WER8A01.tmp.WERDataCollectionStatus.txt
memory.hdmp
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.Window_a664ca1381bb57d1aaa1c7665484a8f39592b450_2a99ff74_cab_266d84aa-f146-4531-a3a2-1f5b5804154f
Analysis symbol:
Rechecking for solution: 0
Report Id: 476b2896-8447-4a5d-b68a-3488ecd01926
Report Status: 16396
Hashed bucket: fe47ce60b4ac7134886e1f5c843bd271
Cab Guid: 0

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,906 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,499 questions

2 answers

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  1. Marilee Turscak-MSFT 33,876 Reputation points Microsoft Employee
    2020-03-13T18:20:01.283+00:00

    Hi @Jingyi Xu ,

    I checked for outages and there does not appear to be one going on right now.

    If you're having trouble launching Microsoft Store, here are some things to try:

    Check for connection problems and make sure that you're signed in with a Microsoft account (Outlook, Hotmail, Live, Xbox, etc.). The issue may be related to the account that you're using since you said it's an Azure AD account.

    Make sure Windows has the latest update: Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.

    Check your time and location settings: Select Start , then select Settings > Time & Language.

    Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.

    Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK. Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Still can't open Microsoft Store? Send us feedback. Select Start , then select Feedback Hub, and then do one of the following on the Home page to provide your feedback:

    Select Report a problem and then follow the directions.

    Type your problem or suggestion in the Search feedback box at the top, select the search icon, select the Add new feedback button, and then follow the directions. You can also review or upvote existing feedback similar to yours.

    https://support.microsoft.com/en-us/help/4027338/microsoft-store-does-not-launch

    0 comments
  2. Kapil Arya 7,676 Reputation points MVP
    2020-03-14T05:55:43.42+00:00

    Hello,

    Try re-registering Store app. Perform these steps:

    1. Search for Windows PowerShell using Cortana or Windows Search.
    2. From results, right click on Windows PowerShell and select Run as administrator.
    3. Then type following command and press Enter key:

    Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Close Windows PowerShell.

    Let the command complete.

    Hope this helps!

    0 comments