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Getting this error when trying to re enroll an iPad to intune, how do I fix it
I just also discovered my macbook was auto enrolling as well, it shouldn't be enrolling because I was only working on the iPad
@sovrano Thanks for posting in our Q&A. From your description, I know you want to fix the error when enrolling the ipad. If there is any misunderstanding, feel free to let us know.
To clarify our issue, could you check the status of iOS/iPadOS in device type restriction. I find that if the setting is block, the iOS/iPadOS platform is blocked from enrollment. We can read this article as a reference.
https://learn.microsoft.com/en-us/mem/intune/enrollment/enrollment-restrictions-set#create-a-device-type-restriction
Hope it can help.
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The device type restrictions is set to allow
@sovrano From your description, I know that the iPad is failed to enroll and the macOS will do the auto-enroll automatically. If there’s any misunderstanding, feel free to let us know.
We will firstly focus on the iPad enrollment issue. To solve this problem, we suggest trying the following actions:
However, If the issue still persists. Please check the following information.
If there’s any update, feel free to let us know.
When I check deployment failures, this is what I see and I can confirm that there are no restrictions for iPad except tablets that are jailbroken, I have since removed that from the iPad policies
Can you share the screenshot of your device enrollment restriction settings?
@sovrano Thanks for your reply.
Clean up the iPad records in Intune and azure portal. It means delete your iPad from intune and Azure portal. Could you tell me what the enroll method we used? Did we use ADE in the following article?
https://learn.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios
From this enrollment failure, the problem still seems to be with device Type restriction. Could you check if there is any other device Type restriction in intune?
If there’s any update, feel free to let us know.
@sovrano I appreciate your time and look forward to hearing from you.
When you say re-enroll, do you mean in the same tenant or a different one?
Yes same tenant, it enrolled successfully the first time, I wiped it and tried re enrolling again then this error came up
In that case are you certain that there is no existing AAD object showing for the device in question? Check under Azure devices. If there is an object for the device you are trying to enroll then delete it.