@Colin Bell I reached out to Dynamics 365 and it looks like you'll want to contact them directly for technical support (I'd love to help you but unfortunately I'm not familiar with Dynamics 365).
Website:
https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport
Phone:
1-800-865-9408 (North America)
1 800 197 503 (Australia)
0800 032 6417 (United Kingdom)
(Full list of countries)