Hi,
- On your RDS Server (also the licensing server), open control pannel>System and Security>System>Computer name, domain, and workgroup settings, check if this server has joined any domain and if the domain name is the same as the users' domain who need to remote connect to the server.
- On the RDS server, run PowerShell as administrator, input Get-WindowsFeature | Where Installed. It will show all the services and roles you have installed on this server. Please check what roles have been installed under Remote Desktop Services. (For example, the screenshot in my environment shows only remote desktop session host role has been installed)
- If you use Remote Desktop Connection, even Administrator account needs CAL for remote connection. Since the CAL cannot be issued for some reason, so you also cannot use administrator account to log on. You can only use administrator mode to connect. (run command "mstsc /admin" or RDP file downloaded from the Azure)
Thanks,
Eleven
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