QR Code authenticator app

CASTREN, MARIA N. (Student) 26 Reputation points
2021-01-15T20:12:24.18+00:00

Hi,

I have a university account for outlook and I need to use the authenticator to log in but it keeps asking me for the qr code which i do not have on my new phone. Where can I find this qr code again?

Thank you,

Maria

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,581 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,913 questions
0 comments
Accepted answer
  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2021-01-18T06:00:52.95+00:00

    Hi @CASTREN, MARIA N. (Student) ,
    Welcome to our forum. Agree with oscarmh, if you cannot use your old device to login, it's suggested to contact with your organization admin to disable your MFA temporarily, for more detailed steps, you could refer to this article: Set up multi-factor authentication .

    Hope that would be helpful to you.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    3 people found this answer helpful.
    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Oscar Maqueda 536 Reputation points Microsoft Employee
    2021-01-15T20:42:05.35+00:00
    3 people found this answer helpful.