I previously used the Mendeley desktop app and Word Plugin for all of my research/referencing needs without issues however, I have recently been completely unable to insert citations in word documents. I just purchased a new MacBook Air however, this issue still exists. The error message "Mendeley Word Plugin Problem: Bad file name or number ( 52) in MendeleyPlugin" frequently pops up now however, there are no useful solutions to my issue on the Mendeley support page. I have attempted restarting, re-installing Mendeley, etc. and have not been able to fix this issue.
I previously installed the wizdom.ai Microsoft Word plugin by Colwiz on my MacBook and the issues seem to have started around that time and I suspect this app may be the cause of the issue (but I am in medicine and definitely not an IT person). Wizdom.ai was useless and I subsequently tried to delete it but have never been successful in fully deleting it (ie. under "Tools" --> "Templates and Add-Ins" it is listed as "wisdom.ai.dotm" under "Global Templates and Add-Ins" despite uninstalling, deleting, and removing anything related from my computer. I am able to uncheck the box for it (ie. under this menu it says "checked items are currently loaded") however, it is automatically loaded (and checked again) whenever I open Word). The wizdom.ai Toolbar is always present under "Add-Ins" (and when I re-install Mendeley, the Mendeley toolbar appears below the wizdom.ai Toolbar). Further, if I click on "insert citation" from the Wizdom.ai toolbar an error message pops up with the title bar "Visual Basic for Applications" and says "Run-time error '6': Overflow" (this pop up has a different, much older appearing user interface than the rest of my computer/Word popups) and the only options are to click "help" or "end". If I click "help" it takes me to this generic page: https://learn.microsoft.com/en-us/office/client-developer/office-client-development?redirectedfrom=MSDN
and if I click "End" nothing appears to happen. There is a greyed out option for "debug" which in the past I've occasionally been able to click but it opens what seems to be a weird program (again with the older user interface) with what seems to be programming language. When I google the error code 6, I get this page: https://learn.microsoft.com/en-us/office/vba/language/reference/user-interface-help/overflow-error-6 but I am unable to solve the issue (or really understand what the issue is) from this.
I'm incredibly frustrated and have been unable to do my research without a citation manager. I have no clue how to fix this bug and would be very grateful for any assistance or pointers here.
Thank you!