Teams issues on Mac

Question

I've basically exhausted all of my options, so hopefully I can find help here... I have a Macbook Air and I am trying to use Microsoft Teams to have video meetings. When I originally downloaded Teams to my laptop, I was able to get on and have meetings but my video wasnt working. I went into my laptop settings and allowed the camera permission to use Teams. It worked for a few days.

It stopped working and I have not been able to get it to work since. I am now not even able to JOIN a meeting at all using my laptop, but I am able to using my phone. (Which is incredibly frustrating because I want to use my laptop to see everyone on the call/share screens/etc).

Ive tried redownloading the app, updating my computer, restarting my computer, allowing access again to the camera and microphone. Nothing has worked.

The error message I get says: Something went wrong - you cant make or get calls right now. Try restarting the app. That might solve the problem

I restart and nothing works. PLEASE HELP.

Answer 1

hi all,
we are also having multiple users reporting issues with teams, and what we are finding they all have in common is that they all have mac computers.

We have issues whereby some students using mac laptops are not able to join teams meetings, we get "response code 847" on the teams admin area, user activity report, for which i cannot find any information for.

Some students seem unable to join lesson meetings unless is a very small meeting, anything over around 30 people and they keep being booted out or just cannot join the session..

We have teachers that are meeting organisers/team owners and some notifications dont show such as the raised hand feature on meetings.

In some cases we have one teacher being booted out of lessons even when his students are set as participants and he is the only presenter in meeting options.

In all of the above issues, the one common denominator is having a mac computer.. the teachers and the students.

With current lockdowns its not possible for them to have access to a different machine.
When lesssons were at school (Sep-dec, before this 2nd national lockdown in uk) teachers ran lessons at the classroom and with teams for self isolating students; the teachers were using our windows pcs and never reported such issues..
Instead we'd get the occasional report from self isolating students.

I think that the issue with mac and microsoft teams needs solving, they are going to have a lot of disgruntled users..
other than the seemless interconnectivity of same brand products, there should be no reason why teams performance on mac computers is so sketchy.

Its about time they sorted this out.. i suspect apple's overzealousness of their technology might be a factor here.

Answer 2

Hi WilliamsonAbigail-5993!
Does anyone else have the same issue in your organization?
If it still doesn’t work after restarting your computer and Teams app, it recommends you try to run a Repair on your Microsoft Office apps. For more details, please refer to:
https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Moreover, you can also try to clear the Teams client cache or reinstall Microsoft Teams to see if it can be fixed in your laptop.

Answer 3

@JimmyYang-MSFT not very helpfull for a mac, the repair is only available for Windows.

We also have a client with the same issues.

I also found this:
https://techcommunity.microsoft.com/t5/microsoft-teams/impossible-to-join-a-meeting-on-mac/m-p/1339244#

Seems that Teams on a mac is broken since Catalina 10.15.4 :(

Answer 4

I had the same issue on a 2019 MacBook Pro running High Sierra. I worked once then hung up with no sound.

I resolved it by updating to Catalina reinstalled Teams and all working fine now.

Answer 5

I had the same issue on a 2019 MacBook Pro running High Sierra. I worked once then hung up with no sound.

I resolved it by updating to Catalina reinstalled Teams and all working fine now.