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Teams issues on Mac

Williamson, Abigail 1 Reputation point
2020-05-01T15:12:07.527+00:00

I've basically exhausted all of my options, so hopefully I can find help here... I have a Macbook Air and I am trying to use Microsoft Teams to have video meetings. When I originally downloaded Teams to my laptop, I was able to get on and have meetings but my video wasnt working. I went into my laptop settings and allowed the camera permission to use Teams. It worked for a few days.

It stopped working and I have not been able to get it to work since. I am now not even able to JOIN a meeting at all using my laptop, but I am able to using my phone. (Which is incredibly frustrating because I want to use my laptop to see everyone on the call/share screens/etc).

Ive tried redownloading the app, updating my computer, restarting my computer, allowing access again to the camera and microphone. Nothing has worked.

The error message I get says: Something went wrong - you cant make or get calls right now. Try restarting the app. That might solve the problem

I restart and nothing works. PLEASE HELP.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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  1. JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor
    2020-05-04T06:29:14.483+00:00

    Hi WilliamsonAbigail-5993!
    Does anyone else have the same issue in your organization?
    If it still doesn’t work after restarting your computer and Teams app, it recommends you try to run a Repair on your Microsoft Office apps. For more details, please refer to:
    https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
    Moreover, you can also try to clear the Teams client cache or reinstall Microsoft Teams to see if it can be fixed in your laptop.

  2. Raymond R 1 Reputation point
    2020-06-10T14:20:20.89+00:00

    @JimmyYang-MSFT not very helpfull for a mac, the repair is only available for Windows.

    We also have a client with the same issues.

    I also found this:
    https://techcommunity.microsoft.com/t5/microsoft-teams/impossible-to-join-a-meeting-on-mac/m-p/1339244#

    Seems that Teams on a mac is broken since Catalina 10.15.4 :(

  3. Mr B 1 Reputation point
    2020-07-02T14:47:17.263+00:00

    I had the same issue on a 2019 MacBook Pro running High Sierra. I worked once then hung up with no sound.

    I resolved it by updating to Catalina reinstalled Teams and all working fine now.

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  4. Mr B 1 Reputation point
    2020-07-02T14:47:17.733+00:00

    I had the same issue on a 2019 MacBook Pro running High Sierra. I worked once then hung up with no sound.

    I resolved it by updating to Catalina reinstalled Teams and all working fine now.

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  5. Ohana3ps 1 Reputation point
    2020-08-11T16:03:02.943+00:00

    I concur with the reinstall. For my MacBook Air (5 yrs old), my key was uninstalling, and downloading the most recent version directly from Microsoft. It also worked better that I created my account and logged in via the web browser version, so that all the Teams set-up was performed ahead of time, then installed and logged in via MacOS version.

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