Linking private account and corporate account gives error

Anita Singh 1 Reputation point
2021-01-28T08:38:55.057+00:00

I am trying to register for certification exam using the voucher code generated and emailed on my work email. However, I get below error
Error AAL01: Could not complete account linking operation

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  1. Dan Sproston 1 Reputation point
    2021-08-20T11:01:52.947+00:00

    Same problem here... any update?

  2. James Hamil 21,851 Reputation points Microsoft Employee
    2021-02-02T00:25:14.44+00:00

    Hi @Anita Singh , please try the following:

    · Sign-out from the browser

    · Clear cache

    · Delete cookies

    · Use an "InPrivate/Incognito" browser session or

    · try on a different browser and redeem the offer using the email address that was used to register for the training.

    Please let me know if this works.

    Thank you,
    James