Remote desktop issue

Peter_1985 2,526 Reputation points
2021-04-12T04:04:51.303+00:00

Hi,
When using Remote desktop to access the server, I've got issue below. What can be the reason of this?
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,180 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,254 questions
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Accepted answer
  1. Karlie Weng 14,486 Reputation points Microsoft Vendor
    2021-04-12T08:53:38.07+00:00

    Hello @Peter_1985

    An internal error has occurred error for Remote Desktop Connection is a very vague error message.
    This could be caused by a weak network connection, an invalid configuration of the remote connection and more.

    You may refer to the solutions introduced in this article : Fix: Remote Desktop Connection ‘Internal Error has Occurred’

    1) Change Remote Desktop Connection Settings
    2) Rejoining Domain
    3) Changing Security of RDP in Group Policy Editor
    4) Disabling Network Level Authentication
    5) Restarting Remote Desktop Service
    6) Disable VPN Connection
    7) Reconfigure Local Security Policy
    8) Allowing Remote Connections
    9) Changing the Startup of Service
    10) Disabling Static IP on Computer
    11) Diagnosing Connection through Command Prompt
    12) Turn off UDP on Client

    Best Regards
    Karlie

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  1. Mircea 21 Reputation points
    2022-05-04T06:20:26.907+00:00

    I have the same problem, it started suddenly on my Windows 11 that I just freshly reinstalled a few days ago (due to another problem but that's a different topic). It's a Windows 11 Pro, no domain no nohting. Installed nothing new on it. Yesterday it was working fine, today not so much. It started first throwing errors when closing active RDP windows yesterday and now I have to setup the resolution and everything each time because it cannot save RDP files.
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  2. Peter_1985 2,526 Reputation points
    2021-04-16T03:03:48.753+00:00

    Hi,

    3) Changing Security of RDP in Group Policy Editor
    4) Disabling Network Level Authentication

    More details to this?

  3. Peter_1985 2,526 Reputation points
    2021-04-15T09:52:11.137+00:00

    Hi,
    No VPN. Client PC is Win 10. Server is Win 2016. Can you help?

  4. Peter_1985 2,526 Reputation points
    2021-04-13T08:57:14.217+00:00

    Hi,
    BTW, why can't I save any comments to the following thread?
    https://learn.microsoft.com/en-us/answers/questions/349459/proper-rule-to-create.html

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