Quick Assist Privacy Issues

Elsa 21 Reputation points
2021-04-17T06:33:17.317+00:00

Hi! I used quick assist to know how to change my icon on desktop for word document. The helper was quite confused initially. Then they went forward to access my personal files which I kept safe in another folder. Thankfully because of the encryption they couldn't open it. At first I thought they were simply opening a document. Apparently, they went forward into my personal files started scrolling up and down and viewing all of them, including my OneDrive. It was extremely unprofessional and scary.
Thankfully the moment they started scrolling, I stopped the session. But this unprofessional behavior is sketchy. Personal request: Don't use Quick Assist or get all your personal files, accounts, bookmarks etc out of the computer as if it is new and then go for it. Even then, I wouldn't recommend. It is a big risk.

I wanted to know how I can know that my files are still secure and that I have not just been scammed.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,533 questions
Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
10,645 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,682 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,357 questions
0 comments
Accepted answer
  1. Remco Landegge 166 Reputation points
    2021-04-17T10:44:59.433+00:00

    Hi,

    Quick Assist is just a tool. You personaly choose the helper who can operate your machine remotely.

    You should use this functionality only with trusted parties.

    If you have any questions regarding privacy you should contact the party who employs the formentioned helper.

    1 person found this answer helpful.
    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Pavel yannara Mirochnitchenko 11,716 Reputation points MVP
    2021-09-15T05:50:37.193+00:00

    All remote acces tools works like this. Remote Assistance, Team Viewer, VNC and this Quick Assist. Tool is tool behavior is behavior :)

    0 comments