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Windows update fails. Error code 0x80070002 - Win 10 ver 2004

CIO2Go 21 Reputation points
2021-04-17T01:55:29.457+00:00

Windows update is continuously failing for the update kb4023057. The error says Download failed and then returns the code 0x80070002.

So far I have:

  • Tried Windows update catalog. This update has no entries for Windows 10 ver 2004
  • Removed SoftwareDistribution folder in the Windows directory and tried again. Same result
  • Tried making a symbolic link to a folder on another drive with significantly more space. Same issue (using mklink /j)

I am out of ideas and suggestions on the net. Looking for some help here

Any suggestions would be greatly appreciated.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Reza-Ameri 16,836 Reputation points
    2021-04-19T17:28:24.72+00:00
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  2. Teemo Tang 11,356 Reputation points
    2021-04-20T02:30:05.257+00:00

    Run Windows update troubleshooter from Settings->Update & Security-> Troubleshoot->Additional troubleshooters->Windows Update.
    Next, following the guide to reset Windows update components
    Windows Update - Additional resources - Windows Deployment | Microsoft Learn
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources
    After reset, restart computer and check for updates again.

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  3. Reza-Ameri 16,836 Reputation points
    2021-04-20T14:40:01.05+00:00

    Try open the Command prompt as administrator and then type the following command:

    sfc /scannow

    1 person found this answer helpful.
  4. CIO2Go 21 Reputation points
    2021-04-23T06:41:27.963+00:00

    OK, Team, here is the latest
    • I ran the sfc /scannow per the suggestion by Reza
    o I have the log file but am not including it here as it is 67K lines
    • I copied the code for the script recommended by TeemoTang and ran it as an administrator.
    o Several errors were noted (see video below)
    • I then rebooted (via the script) and ran the windows updates.
    • I video captured the script run and windows update to give you a front-row seat to what I am seeing. The updates continue to fail exactly as they have been from the beginning.

    YouTube video of the process. https://www.youtube.com/watch?v=zesom6c6TgM

    I am running into a brick wall here. Any more ideas?

    My thanks for all the input thus far.

    CIO2Go

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