The Windows Server Essentials Service cannot synchronize the user password to the online identity repository

Jesse Flintoff 216 Reputation points
2021-07-10T03:23:36.39+00:00

Hi there.

Recently. I have the below error coming up on multiple 2016 essential servers when doing password changes via the Essentials Dashboards.

I can confirm that passwords are not syncing to 365.

I have tired disabling 365 integration. Then re enabling. Same issue.

Anyone else seen this issue?

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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Jesse Flintoff 216 Reputation points
    2021-07-10T03:52:38.337+00:00
    1 person found this answer helpful.
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  2. Leila Kong 3,691 Reputation points
    2021-07-12T09:37:32.74+00:00

    Hello @Jesse Flintoff ,

    Thanks for your query. Please check the following post for troubleshooting:

    1."I disabled Office 365 integration and when I tried to re-enable it said that the "server was not connected to the internet" I dug into that and found that somehow all but one of the DNS root hints were gone. I recreated them and was able to re-enable office 365 integration. So far the password sync error has not re-occurred."
    Windows Server Essentials Service Cannot Reset the password for the following accounts: https://social.technet.microsoft.com/Forums/ie/en-US/5977811e-a96c-481d-9dbe-0c5841d9bd5a/windows-server-essentials-service-cannot-reset-the-password-for-the-following-accounts?forum=winserveressentials

    2.Password Synchronization with O365 Broken: https://social.technet.microsoft.com/Forums/en-US/08f7d499-4220-4b5d-b62f-fc5481a20639/password-synchronization-with-o365-broken?forum=ws16essentials

    Best regards,
    Leila

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  3. Ishtiaq 71 Reputation points
    2021-07-12T13:33:47.487+00:00

    We have same issue in all clients Server 2016 Essentials Edition and Server 2016 standard with Essentials Role installed. After years of successful operation, password sync to Office 365 stopped working in mid June 2021. Strangely, Server 2012 R2 Essentials still work ok.

    I have a ticket opened with Microsoft a few days ago. Microsoft support team setup a test Server 2016 in their lab and got the same issue. I'm informed that Microsoft PG team is investigating the issue and will let me know when they have a solution.

    @Leila Kong - That what you suggest is not a fix for Server 2016 - unless it maybe a Windows 2012 R2 Essentials Edition or standard with Server Essentials Role installed.

  4. Linus Haake 31 Reputation points
    2021-08-13T17:34:41.6+00:00

    ...same thing there - the day when I just told my Apple convinced customer that Microsoft products aren't that bad at all.
    It's quite annoying running systems without any issues for years but being kicked in the heels from the vendor again and again...

    1 person found this answer helpful.
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  5. Linus Haake 31 Reputation points
    2021-08-17T18:42:29.39+00:00

    @IshtiaqAIshaq-7109
    sorry for bothering your as you are the one that opened the ticket - is there really no response so far?

    1 person found this answer helpful.