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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 97%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E4%3C/text%3E%3C/svg%3E)
I have a problem to login.
When I type my ID and PIN#, I have an error 0x8004e4d5.
I can't log in.
What shall I do?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
\i have got exactly the same problem!!!!! @microsoft team please do something about it
\i have got exactly the same problem!!!!! @microsoft team please do something about it
Have you had it resolved? I have exactly the same issue. I contacted Microsoft support, and was advised to wait for ~4h as it looked many people access at the same time??? And they also suggested me to contact IT department (my account is created with my university email). But it's nonsense. I just use the email somewhere else to sign up microsoft apps as using gmail. How could I contact University IT dept for OneDrive services?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 56.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
I have the same problem and dont know how to fix
Hi Quốc Anh, I'm Vietnamese too. :D
I have contacted Microsoft support twice via chat, once by phone with Office apps team support then was directed to OneDrive support team by email but it came to nowhere. They will keep advising you to wait or to contact IT department of your domain.
From what I read here. cause I could not contact my university's IT department so I got back to Global CS. Believe me, it won't solve your problem.
Since I graduated 8 years (hix), it was quite hard for me to reach IT Dept. of my university. I tried to contact by email both individual and department's email and also by phone. At least, I was required to provide my student email & ID card for them to verify my identity first. It has been 3 days, and I still waiting. I hope they can help as now is the high time for new schoolyear, especially university in VN
Thank you so much. I will contact to my IT department and hope thay can solve the problem.
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I have a problem to login.
When I type my ID and PIN#, I have an error 0x8004e4d5.
I can't log in.
What shall I do?
I gave it up since Aug 2021 and accepted that I lost all my personal photos and videos which I kept for years :(
I've the same problem
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
tengo el mismo problema este 0x8004e4d5 por favor solucionen equipo de ONE DRIVE tengo información valiosa en mi cuenta y no tengo respaldo, pensé en formatear mi laptop para ver si eso solucionaba pero veo q no tiene nada q ver la pc.
Hello everyone. I'm from Vietnam and I have exactly the same issue. I contacted Microsoft support, and was advised to wait for ~4h as it looked many people access at the same time??
And they also suggested me to contact IT department (my account is created with my university email). But it's nonsense. I just use the email somewhere else to sign up microsoft apps as using gmail. How could I contact University IT dept for OneDrive services?
I can see this thread created in Aug 2021. Any resolved yet?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 50%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
I have the same problem :(