PLEASE HELP!

sb 1 Reputation point
2021-09-10T19:11:50.417+00:00

hi, I have a email address which I made a few weeks ago. However I got signed out od the email and when I try go to sign in it says that my account doesn't exist. When I go to change password, the same message appears again. When I try to do the account recovery form, it doesn't let me as it says the email I'm trying to recover doesn't exist. I have been using this email and it is important
please help me!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.1K Reputation points MVP
    2021-09-10T19:14:15.567+00:00

    Try the get help app and eventually bot hands off to someone you can chat with.
    https://support.microsoft.com/contactus

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Tasadduq Burney 8,361 Reputation points MVP
    2021-09-10T20:17:41.277+00:00

    Hello @sb !

    I Hope you are having a great day!

    You can try out the following steps to get a hold of Support Representative!

    1. Visit the link :- https://support.microsoft.com/contactus
    2. Click on "Get support in the browser instead."
    3. Describe your Issue (For Example :- I have lost access to my account")
    4. At the bottom of the screen you will see a button as "Contact Support". Click on it and select appropriate Category and Sub-Category.

    Done! you will be connected with a Support Representative in No time!

    Regards,
    Tasadduq

    __

    --Please don't forget to "Upvote" and "Accept as answer" if the reply is helpful --

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  3. Philippe Levesque 5,691 Reputation points MVP
    2021-09-10T20:47:02.857+00:00

    Hi

    Please make sure your account was not erased or disabled, as such error happen when the email you enter is not created into Microsoft's system.

    Make sure there isnt a typo on how you wrote it too.

    In all case, if the email dont exist on Microsoft's side, you can probably re-create it from stractch. Just bare that you might had a typo error in your older email if it allow to recreate's one.

    Thanks

    Philippe

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  4. OMAR FARUK 1 Reputation point
    2022-06-09T15:03:27.003+00:00

    I completed level 7. But i don't get any certificate.

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