Microsoft Authenticator Passwordless issues - Android

Tom Urwin 1 Reputation point
2021-10-26T14:46:47.987+00:00

As of last week, it seems anyone with the latest Android update to Microsoft Authenticator is plagued by a popup - "Your sign in information may have changed and you need to sign in again".

Clicking Continue gets them stuck in a continuous loop and they can never enter the numbers for Passwordless.

Setting up Authenticator again seems to be the only fix. It definitely seems to only be the latest Android update.

I know that someone in at least one other company is affected too.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,576 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,664 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Matthew Shores 1 Reputation point
    2022-03-31T20:55:11.077+00:00

    Hello, I'm seeing this as well. Could we get an answer here?

    0 comments No comments