Windows shows no internet access but it worked

Question

When my Windows 10 laptop connected to Wi-Fi, it said No Internet Access, I could access website through IE but I couldn’t access to the Microsoft store. What’s the problem of my laptop?

Answer 1

Hi,

Thanks for your reply.

Based on my research "NCSI taskbar icon may report "no internet" on Windows 10 2004 devices that DO have internet access" is a known issue, for more information, please kindly refer to the following link:

https://social.technet.microsoft.com/Forums/en-US/4c8654be-d3da-4611-a649-110ca5a7c70a/ncsi-taskbar-icon-may-report-quotno-internetquot-on-windows-10-2004-devices-that-do-have?forum=win10itpronetworking

You can assign the IP address manually to the impacted client as a workaround, then everything works again. You can even switch back to DHCP after that.

Please refer to the following detailed steps:

Click "Start" button and insert cmd.exe, select Run as administrator. Then please insert the following command in cmd window:
ipconfig /all

Locate the IPv4 address of Wi-Fi adapter and remember the IP address, Subnet Mask, and Default Gateway.

Click Start button and insert "ncpa.cpl", press Enter to access to Network Connections. Right click the Wi-Fi adapter and select properties. And then please select TCP/IPv4 and click Properties.

Please select "Use the following IP address" and inset the IP address, Subnet Mask, Default Gateway manually and click OK to apply the changes.

And then, please go back to the TCP/IPv4 properties and select "Obtain an IP address automatically" and click "OK" to apply the change.

Hope my answer will help you.

---Please Accept as answer if the reply is helpful---

Best Regards,
Sunny

Answer 2

Hello,

Please run Network Adapter troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

Also, see if this video fix helps you:

https://www.youtube.com/watch?v=v3CkXHgj6Ig

Regards.

This reply was updated to make sure the information is valid.

Answer 3

Please answer the following questions:

Is this a home PC or a corporate issued PC?
Does the problem occur at your home only or when you take your laptop to other places as well?
Are there surfing restrictions on your laptop by a corporate entity or IT manager?

Answer 4

Hello Andre0,

Generally the Internet icon shows connectivity when the system is able to resolve and ping *.Microsoft.com. If you can surf the Internet but you see an icon with a yellow triangle, it's likely that there is no access to Microsoft (thus you cannot access the MS store).

If this ONLY happens when you are on WiFi, then the likely cause is that the WiFi router or WiFi zone has some sort of site blocking enabled OR you have a misconfigured DNS setting on the WiFi adapter.

If this happens regarless of whether you are WiFi or on Cable, then the issue might be misconfigured DNS on your router/adapter, DNS blocking service (such as OpenDNS) disallowing acces to MS or software installed on your PC that block access to MS.

Answer 5

If you are a small company and it is OK with you to setup the proxy using IP instead of FQDN I think it can work.