Windows 11 PC Health Check on Win10 21H2

Question

Anyone else running Windows 10 21H2 and tried running Windows 11 PC Health Check and been unable to?

When I try to run it on this version, I'm advised that need to run Windows 10 1803 or greater (which I am).

I have a feeling that the Health Check application thinks I'm already running Windows 11 as 21H2 is both a Win10 and Win11 version.

Going to be one for a MSFT representative I think.

Answer 1

Hello @Anderson Neil; IT Infrastructure Manager

The most usual issue is that your computer is missing some update, or was not installed correctly, thus reporting as incorrect version.

You can run the command WINVER to display the version information of your computer.

As actions, I would recommend the next, logged as Administrator or with user part of Administrator group:

• Reset Windows update components: https://answers.microsoft.com/en-us/windows/forum/all/how-toreset-windows-update-components-in-windows/14b86efd-1420-4916-9832-829125b1e8a3?auth=1
• Cleanup WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11
• Check Windows Update for any updates available and repeat until appears "You´re up to date" (use the option "Check online for updates from Microsoft Update" if available)

Hope this helps with your query,

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--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

Please post images or share links for the following steps: (Please perform in sequence) (for share links please use one drive, drop box, or google drive)

1) Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
chkdsk /scan
PowerShell Compress-Archive "%WinDir%\Logs\CBS\CBS.log" "%UserProfile%\Desktop\CBS"

Post a share link into this thread using one drive, drop box, or google drive.
Look for a new file on the desktop > ZIP > post a share link into this thread

2) Run setupdiag:
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

Post a share link into this thread using one drive, drop box, or google drive.

3) Run the V2 log collector:
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.elevenforum.com/t/bsod-posting-instructions.103/

Post a share link into this thread using one drive, drop box, or google drive.

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Answer 3

It might be a bug, I advise you to open start and search for feedback and open the Feedback Hub app and report this issue.
Try perform a Clean Boot and run it in this mode.
Take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd