Authenticator app doesn't show code for Office 365 email

Theresa Baima 21 Reputation points
2022-04-07T12:31:16.557+00:00

I cannot log into my Office 365 email address. It keeps asking for a 6 digit code from the Authenticator app. When I go to the app, I can produce an 8 digit code for a Gmail address but I cannot even select the Office 365 email address. Do I need to remove the Office 365 account and add it back in for it to work again?

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Accepted answer
  1. Andy David - MVP 142.3K Reputation points MVP
    2022-04-07T13:12:59.4+00:00

    If you do, you will have to re-register your MFA. Do you have access to do that?

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