Hello
Thank you for your question and reaching out.
I can understand you are facing issues while playing Online XBOX games.
Please note your Xbox uses Universal Plug and Play (UPnP) to set up your router for multiplayer gaming and chat. If your console's Network settings show "UPnP Not Successful," check to see if your router needs to be updated. If you have the most recent manufacturer update on your router:
- Sign in to your router’s setup webpage, and make sure the router’s UPnP setting is turned on. You can usually find first-time help with this in the router manual or on the manufacturer’s support site.
- Turn the UPnP setting off and save your changes.
- Restart your console, your modem, and your router.
- Turn the UPnP setting back on and save your changes. If there’s a Zero Config setting, make sure that’s turned on as well.
- Restart your modem and router.
Once you’ve reset your router:
A. Restart your console.
B. Press the Xbox button to open the guide.
C. Select Profile & system > Settings > General > Network settings.
D. Check your settings again to make sure the UPnP message is gone.
If UPnP still isn’t working, or isn’t supported on your gateway/router, you can also try using the router’s DMZ, Port Forwarding, or Port Triggering features.
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