Authenticator backup details invalid

Luigi Zurolo 51 Reputation points
2022-05-20T07:46:38.05+00:00

Hello,

after the resolved issue with the Microsoft Authenticator backups not being able to restore (here)

I've noticed now that the backup details info are not anymore valid and I cannot see if the backup has been done and when last time.

I've tried already to remove the backup and make a new one but it still reports "Invalid date" for both Last updated and Created info. Is there perhaps something still related to the backend?

Thank you.

203987-screenshot-20220520-093918-authenticator.jpg

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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4 answers

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  1. Chris2222 6 Reputation points
    2022-06-18T13:05:46.58+00:00

    OK, after several weeks still no reaction from support. Are you kidding me?
    I have now drawn the consequences and use the authenticator "2FAS Auth" on both iOS and Android from now on. Works like a charm...

    1 person found this answer helpful.
    0 comments
  2. Chris2222 6 Reputation points
    2022-05-28T09:20:20.78+00:00

    Same problem here! Feedback sent to Microsoft using the integrated feedback function in the app - still no reaction from Microsoft :-(

    0 comments
  3. Emanuele Chiri 1 Reputation point
    2022-05-30T07:23:19.473+00:00

    it is just happened to me and i lost all my tokens, it says that backup are not stored with the account.

    0 comments
  4. bartoque 96 Reputation points
    2022-06-22T13:31:20.73+00:00

    For me on Samsung S10 it is now solved with the June 22nd update of the app. Showing correct dates again.

    0 comments