Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,588 questions
Not getting approve request from Authenticator app only when I am trying to sign in on https://microsoft.com/devicelogin
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 36%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sarang Kulkarni
6
Reputation points
I registered my personal Microsoft account with Authenticator app and that was working fine and giving approve request whenever I tried to sign in into my account but whenever I tried to sign in into https://microsoft.com/devicelogin then I was not getting any approve request on my mobile. I tried everything, tried to disconnect my authenticator app from my personal Microsoft account but still I was getting prompt from https://microsoft.com/devicelogin this website to look for code in Authenticator app. I don't know what to do and I can't get QR code for work account without signing in from https://microsoft.com/devicelogin. I tried verify with another method but it is showing only verification with Authenticator app and I am not getting any code or approve request from Authenticator app from https://microsoft.com/devicelogin website. I am attaching relevant screenshot for better understanding.
These are the screenshots of website https://microsoft.com/devicelogin where I am not getting any approve request on my mobile.
These are the screenshots of normal sign in into Microsoft account where I am getting approve request on my mobile.
Please help me to fix this!