Cant access my account

Question

Hi there,

I am going around in circles at the moment, my pixel 6 pro died yesterday so I lost all my access to my authenticator apps, and now I can not get access to my account, every which way I try I get asked to enter in a code, which I cant get.

Is there anything I can do, to get my access back, I know the account password but I cant remove the 2fa as I can't access the account security with out the code

Thank you for any help

Lee

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 2

I know the account password but I cant remove the 2fa

This is not done on authenticator. Authenticator is nothing more than a code generator. The two-factor is turned on or off at the account service provider.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Thank you for the info, I tried this, and when going through the process it asked me to enter in the code from the authenticator app