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This line-of-business application solution provides a mechanism for monitoring and responding to customer feedback. Easily connect multiple business systems to enable nimbler customer support.
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- Customer submits feedback posted to a web endpoint.
- The feedback is posted to Azure Cognitive Services Text Analytics API to extract sentiment and keywords.
- The customer feedback creates a new case in Dynamics CRM or other CRM.
- The solution sends a text message to the customer, thanking them for the feedback.
- If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.