Welcome email isn't sent when new customers are created

This article provides troubleshooting guidance that can help if a welcome email notification isn't sent when a new customer is created in Microsoft Dynamics 365 Commerce.

Symptoms

When a new customer is created in Commerce headquarters, a welcome email isn't sent to the customer, even though an email notification is configured for the Customer created email notification type.

Resolution

Associate an email notification profile under Commerce parameters:

1. In Commerce headquarters, go to Retail and Commerce > Headquarters setup > Parameters > Commerce parameters > General.
2. In the Email notification profile drop-down list, select the email notification profile that contains a mapping between the customer created notification type and a customer created email template.

Note

When you enable customer created notifications, customers that are created in all channels within the legal entity will receive a customer created email. Currently, customer created notifications can't be limited to a single channel.

More information

• Create email templates for transactional events
• Set up an email notification profile