Embedding chat in mobile experiences
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 1, 2020 |
Business value
Businesses that have mobile applications want to provide customers the option to engage customer support from within the mobile apps. This feature enables several ways to embed the chat widget into mobile apps so that businesses can serve their customers better.
Feature details
This feature lets you embed the Omnichannel for Customer Service chat widget in mobile applications across iOS and Android devices. The Omnichannel for Customer Service chat widget can be integrated with mobile applications in the following ways:
- By using a WebView to embed. Customizations, such as color and logo, can be done through the Omnichannel Administration app, and then the code snippet generated can be used for embedding. A sample app is available at Microsoft AppSource with examples for common scenarios, such as authentication, pre-chat survey, and other chat-functionality scenarios.
- By using the React Native Mobile SDK for Omnichannel for Customer Service. Developers can use this way to build their own customized chat widget on top of the out-of-the-box APIs. This method allows for greater flexibility and customization.