Manage your Microsoft Partner Network membership benefits and offers in Partner Center
Appropriate roles: Global admin | User management admin | Admin agent | MPN partner admin
When you join the Microsoft Partner Network (MPN), you gain access to membership benefits that can help you build and grow your business. If you're not already a member of MPN, you can join on the MPN site.
Manage your membership benefits in the Partner Center
After you purchase a membership benefit package, you'll need to get software keys and assign licenses, subscriptions, and other benefits to employees to start using them.
While you don't have to be a global admin in your organization to purchase benefits, you do need to be the global admin to assign benefits to employees. If necessary, you can become a global admin by following the instructions at Partner Center Benefits (sign in required). Your company may already have a global admin so be sure to check with your team.
Benefit packages include allocations of licensed software, cloud services, Visual Studio subscriptions, and technical support. Benefits packages can also include certain Go-To-Market resources, offers, and market-related programs. You can get Action Pack subscription details on the Microsoft Partner Network site.
To view and manage all of your membership benefits, go to Partner Center Benefits.
To activate most benefits or download related software keys, Partner Center typically requires someone assigned the role of Global admin or MPN partner admin. If you can't see any benefits or are unable to activate benefits, check with your Partner Center Global admin to ensure you have the right permissions. Learn more about Partner Center roles.
Manage software benefits
Use the following steps to manage your software benefits.
Log in to the Partner Center dashboard and select the Benefits tile.
Select Software to see your list of software benefits.
Find the product you want to start using, and then select the down arrow at the far right of the row to expand the product's details.
For each software product you want to start using:
a. Select Get keys to reveal the product license keys. Be sure to follow any special instructions listed.
b. Select the language you want the product to be displayed in.
c. Select the operating system (OS) type of the computers you plan to install the software on.
d. Follow the links to download and install the software installation packages.
Azure and cloud products
The Azure & Cloud Products tab shows the usage-based subscriptions (Azure credit) and the license-based subscriptions (such as Office 365) that are provisioned to you, license quantity for each product, the offer type that provisioned that benefit product to you, the benefit type (whether it comes from core, or incremental) and the date of expiry of that benefit.
Usage-based subscriptions - Microsoft Azure Credit
There are two types of usage-based subscriptions that you could receive, depending on the type of offer you have active as an MPN Partner – MAPS, Silver and/or Gold – monthly credit or bulk credit.
You can be provisioned with:
- $100/month (or equivalent in local currency) Azure monthly credit and/or
- $6,000, $12,000 or/and $13,000/year (or each of them equivalent in local currency) Azure bulk credit
To activate a Microsoft Azure subscription in Partner Center, assign access to a user within the company (including guest users), that has a user entry created in your Azure Active Directory.
For the $100/month (or equivalent in local currency) Azure monthly credit, you can add or remove users from this subscription at any time.
For the Azure Bulk (yearly) Credit, the remove option is not available in Partner Center, but you can transfer the bulk credit to someone else during your enrollment year. Azure Bulk (yearly) Credit subscription can’t be combined with other licensing, prepaid, or credit offers (that is, Microsoft Enterprise Agreement, Cloud Solution Partner, Azure in Open, Azure Pass, Action Pack, etc.).
The license-based subscriptions section of the Azure & Cloud Products tab lists all the cloud products that require a product key for activation, such as Microsoft Office 365, Microsoft Dynamics, Microsoft Intune, Azure AD basic, and Power BI. The type of offer that you have active as an MPN Partner – MAPS, Silver, or Gold - controls which products are listed.
To activate the license-based subscriptions, click on the dropdown symbol in line with the product of interest and read the instructions on how to redeem the keys. Once you have read the instructions, select the link that redirects you to the portal to redeem keys and the assigned key for your product.
Please note that once a key is redeemed, the same key cannot be redeemed a second time, so make sure you are clear on whether you need to add more licenses (seats) or extend the end date. If you choose to add more licenses and not extend end date, the system will provide you with less than 12 months of active subscription. Make sure you are logged in with the correct credentials to activate the keys on the correct tenant.
Manage Visual Studio subscriptions
Use the following steps to manage your Visual Studio subscriptions.
Log in to the Partner Center dashboard and select the Benefits tile.
Select Visual Studio subscriptions to see your list of Visual Studio subscriptions.
Find the subscription you want to start using, and then select the down arrow at the far right of the row to expand the subscription's details.
To activate a Visual Studio subscription, select a user from the list and then select Assign user.
If the user you want to assign is not in the list, you can add new users in Account settings.
Repeat this process for each subscription you want to assign. Users can manage their subscriptions in the Visual Studio portal.
Visual studio subscription administrators can reassign subscriptions from one subscriber to another if 90 days have passed since the time of the original assignment. For additional information read the Microsoft Partner Programs Guide.
Manage Technical Benefits - Microsoft Product Support
This section describes how to activate and manage technical support benefits in the Partner Center dashboard.
To see your Product Support technical benefits in Partner Center, do the following:
Sign in to the Partner Center dashboard and select the Benefits tile.
Select Technical benefits. The Technical benefits page will display your organization's active Gold, Silver, or Microsoft Action Pack membership offers.
Select View details to view the Activate button, following activation all users see the Access ID and Contract ID.
Activate the technical benefit. View Details and select Activate. If the Activate button is greyed out, your account does not have the Global Admin or MPN Partner Admin security role. Use User Management and filter to find a user to activate your benefits.
View and share product support Access ID and Contract ID. After activation all users will see the Access ID and Contract ID . You or your company's users need to share and use this information the first time you submit a support request for an account.
Technical support (Break-fix). Use this type of technical support when functionality is broken or when something is not working as expected (such as, when you receive an error message). Here's some guidance:
Signature Cloud Support: For Gold/Silver competency partners only (not available to Action Pack subscribers), use Signature Product Support for Cloud products.
Microsoft Product Support: For both Action Pack and Gold/Silver competency partners, use Microsoft Product support incidents for recent on-premises products (current and previous versions only).
Access ID and Contract ID are required for technical support requests for On-premises, Azure (non-CSP), and Dynamics products.
You can also earn more about getting technical support for on-premises or cloud products
Manage Technical Benefits - Partner Advisory Hours
Partner Advisory Hours are the currency used for Technical Presales and Deployment services (TPD). Use the following steps to submit a request (activation or user assignment is not required).
To see your Partner Advisory Hours technical benefits in Partner Center:
Sign in to the Partner Center dashboard.
Select the Benefits tile, then select Technical Benefits to see your Partner Advisory hours.
On the bottom right of the page click Submit technical presales and deployment request to submit your request.
If the technical benefits page displays the message “Looks like you don't have any benefits yet” you have signed in using a partner account that does not have Gold, Silver or Microsoft Action Pack offers and you are not eligible to use the service or you used the wrong account to sign-in.
Manage Go-To-Market offers
Use the following steps to manage your Go-To-Market offers.
Sign in to the Partner Center dashboard, select the Benefits tile, then Go-To-Market to see your list of offers associated with the Go-To-Market with Microsoft program.
Go-To-Market features offer additional marketing resources, offers, programs, and assistance that may be available to you. The types of offers available depend on your specific partner level and any competencies you may have already obtained.
To activate any go-to-market offer or program, you must first assign a company marketing contact. This contact will receive follow-up communications about your active Go-To-Market offers.
To add or update your marketing contact information, go to the top of the Go-To-Market page, then select Add, Update, or Change. Now, do the following steps:
a. Select a user from the list. If the user you want to assign is not in the list, you can add new users in Account settings.
b. Provide an email address for the user that's different from the email address associated with your company's Partner Center account.
We will email instructions for using your Go-To-Market offer to your designated marketing contact's email address.
c. Provide the contact phone and preferred language for this marketing contact. After you finish entering this information, select Assign user.
After you update your marketing contact, find the Go-To-Market offer you want to start using, then select the down arrow at the far right of the row to expand the offer's details. The list will display each type of offer available below the Benefit name (such as, Silver Core, Gold Core, or ISV Co-sell ready).
Select Activate to activate the offer.
It can take several days to email instructions to the assigned marketing contact and activate a Go-To-Market offer. Once the offer is activated, you will see changes on the Go-To-Market page. In the Status column, you will see the offer change to Active. In the Expires column, you will see the date the offer expires. You can use this offer until its expiration date. Learn more about the different types of Go-To-Market resources, offers, and programs available.
Cancel a membership benefit or offer
In order to cancel a benefit or offer and receive a refund, you must make the request within 30 days of purchase and not have activated the software benefits. Request the cancellation through a service request.