Troubleshoot a declined card at Azure sign-up
You may experience an issue or error in which a card is declined at Azure sign-up in the Microsoft Azure portal.
To resolve your issue, select the topic below which most closely resembles your error.
The card provider is not accepted for your country/region
When you choose a card, Azure displays the card options that are valid in the country/region that you select. Contact your bank or card issuer to verify that your credit card is enabled for international transactions. For more information about supported countries/regions and currencies, see the Azure Purchase FAQ.
- American Express credit cards are not currently supported as a payment instrument in India. We have no time frame as to when it may be an accepted form of payment.
- Credit cards are accepted and debit cards are accepted by most countries or regions. However, debit cards are not currently accepted in Hong Kong and Brazil.
You're using a virtual or prepaid card
Prepaid and virtual cards aren't accepted as payment for Azure subscriptions.
Your credit information is inaccurate or incomplete
The name, address, and CVV code that you enter must match exactly what's printed on the card.
The card is inactive or blocked
Contact your bank to make sure that your card is active.
You may be experiencing other sign-up issues
For more information about how to troubleshoot Azure sign-up issues, see the following article:
You represent a business that doesn't want to pay by card
If you represent a business, you can use invoice payment methods such as checks, overnight checks, or wire transfers to pay for your Azure subscription. After you set up the account to pay by invoice, you can't change to another payment option, unless you have a Microsoft Customer Agreement and signed up for Azure through the Azure website.
For more information about how to pay by invoice, see Submit a request to pay Azure subscription by invoice.
Your card information is outdated
For information about how to manage your card information, including changing or removing a card, see Add, update, or remove a credit for Azure.
Additional help resources
Other troubleshooting articles for Azure Billing and Subscriptions
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