ServiceNow

ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
Flow Premium All Flow regions except the following:
     -   US Government (GCC)
PowerApps Premium All PowerApps regions except the following:
     -   US Government (GCC)

Creating a connection

To connect your account, you will need the following information:

Name Type Description
Instance Name string

Name of the instance for ServiceNow

Username string

Username for ServiceNow

Password securestring

The password for this account

Throttling Limits

Name Calls Renewal Period
API calls per connection60060 seconds

Actions

Create Record

Create a record in a ServiceNow table.

Delete Record

Deletes a record for a ServiceNow object type like 'Incidents

Get Record

Gets a record for a ServiceNow object type like 'Incidents'

Get Record Types

Lists the available record types

List Records

Gets records of a certain ServiceNow object type like 'Incidents'

Update Record

Updates a record for a ServiceNow object type like 'Incidents'

Create Record

Create a record in a ServiceNow table.

Parameters

Name Key Required Type Description
Record Type
type True string

Type of record to list

body
body True dynamic

Type of record to list

Display System References
sysparm_display_value boolean

Determines if system references should be included

Exclude Reference Links
sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Delete Record

Deletes a record for a ServiceNow object type like 'Incidents

Parameters

Name Key Required Type Description
Record Type
type True string

Type of record to list

System ID
sysid True string

System ID for the record.

Get Record

Gets a record for a ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
type True string

Type of record to list

System ID
sysid True string

System ID for the record.

Display System References
sysparm_display_value boolean

Determines if system references should be included

Exclude Reference Links
sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Get Record Types

Lists the available record types

Returns

List Records

Gets records of a certain ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
type True string

Type of record to list

Display System References
sysparm_display_value boolean

Determines if system references should be included

Exclude Reference Links
sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Query
sysparm_query string

Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory

Limit
sysparm_limit integer

Limit to be applied on pagination. The default is 10000.

Offset
sysparm_offset integer

Number of records to exclude from the query.

Returns

The outputs of this operation are dynamic.

Update Record

Updates a record for a ServiceNow object type like 'Incidents'

Parameters

Name Key Required Type Description
Record Type
type True string

Type of record to list

System ID
sysid True string

System ID for the record.

body
body True dynamic

Type of record to list

Display System References
sysparm_display_value boolean

Determines if system references should be included

Exclude Reference Links
sysparm_exclude_reference_link boolean

Determines if reference links should be excluded

Returns

The outputs of this operation are dynamic.

Definitions

GetTypesResponse

Name Path Type Description
result
result array of object

Result set of all record types for current instance.

Display name
result.label string

Display name of the record type.

Value
result.value string

Value of the record type.