The correct presence status isn't reflected in Teams

• Applies to:

  Microsoft Teams

In Microsoft Teams, your presence status is shown incorrectly. For example, your presence status changes to Away if your desktop is inactive for more than five minutes. However, when you resume activity on your desktop, your presence status doesn't change to Available.

Note: Your desktop is inactive in the following scenarios:

• You lock your computer.
• The computer enters idle or sleep mode.
• You're actively using the Teams mobile app instead of Teams on the desktop.

To identify the cause of the issue, use one of the following methods.

Method 1: Run a connectivity test

Both administrators and non-administrators can run the Teams Presence Based on Calendar Events connectivity test in the Microsoft Remote Connectivity Analyzer tool. This tool is used to troubleshoot connectivity issues that affect Teams. The connectivity test verifies the requirements to update a user’s presence status in Teams based on their calendar events in Microsoft Outlook.

Note

The Microsoft Remote Connectivity Analyzer tool isn't available for the GCC and GCC High Microsoft 365 Government environments.

Follow these steps:

1. Open a web browser and navigate to the Teams Presence Based on Calendar Events test.
2. Sign in by using the credentials of the affected user account.
3. Enter the verification code that's displayed, and then select Verify.
4. Select the checkbox to accept the terms of agreement, and then select Perform Test.

After the test is finished, the screen displays details about the checks that were performed and whether the test succeeded, failed, or was successful but displayed a few warnings. Select the provided links for more information about the warnings and failures and how to resolve them.

Method 2: Run a self-help diagnostic

If you're an administrator, you can run the Teams Presence diagnostic in the Microsoft 365 admin center to verify the requirements to display a user's presence status in Teams.

Note

This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany.

Follow these steps:

1. Select the Run Tests button to populate the diagnostic in the Microsoft 365 admin center:

   Run Tests: Teams Presence

2. In the Username or Email field, enter the email address of the affected user, and then select Run Tests.

After the diagnostic is finished, select the provided links to resolve the issues that were found.

Still need help? Go to Microsoft Community.