Can't preview .msg files in Windows File Explorer with 64-bit Outlook
Original KB number: 3189902
You have an
.msg file saved in a folder on your computer. In Windows File Explorer, you select the
.msg file to view it in the Preview Pane. In this situation, you receive the following error message:
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.
After you select OK, the following error message is displayed in the Preview Pane:
This file can't be previewed because of an error in the Windows e-mail previewer.
This issue occurs when you have the 64-bit version of Microsoft Outlook installed. The Windows preview host requires a 32-bit application previewer. When 32-bit Outlook is installed, it acts as the previewer. Without 32-bit Outlook installed, there is no previewer available for
Workaround Method 1 - Disable the Windows Explorer Preview Pane, and open the .msg file to view it in Outlook
- Open Windows File Explorer.
- On the View tab, select the Preview pane to disable it.
- To view the
.msgfile, double-click it to open it in Outlook.
Workaround Method 2 - Use 32-bit Outlook
If you prefer to preview
.msg files in Windows File Explorer, install the 32-bit version of Outlook instead of the 64-bit version.