Customer Activity FAQs

This article contains frequently asked questions about IT Health, a feature that gives you the ability to directly self-serve on Services Hub to understand what you have purchased and had delivered against your current support agreement(s), without needing your CSAM to manually generate your Customer Proof of Delivery (CPOD) report.

If you can't find an answer to your question, let us know by leaving a comment on the page so we can consider adding your question to this article.

Who can see the Customer Activity? Can everyone see all of the agreement information?

At this time, Services Hub administrators have default access to the Customer Activity page. These administrators can also delegate permissions for other users to view the Customer Activity page in the Manage Users page via the Customer Activity role.

What do I do if there is incorrect information on the Customer Activity page?

If you have any questions about the Customer Activity page, open a support request. Click "Support" and then "Contact Support".

When is the information on the Customer Activity page updated?

When you click the Customer Activity page, the information is directly pulled from our source systems.

What does Education Consumed mean?

Consumed indicates the number of Learning activities that have started.

Does the Education consumed indicate my activities or for my entire company?

You will see the educational activities your company or workspace have started.

As a manager, can I see the education that my directs have completed?

No; you cannot see the activities consumed at a team level.