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You cannot unapply a payment when you transfer the payment to the history tables in Receivables Management in Microsoft Dynamics GP

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This article provides workarounds for an issue where you can't unapply a payment when you transfer the payment to the history tables in Receivables Management in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   853678

Symptoms

When you transfer a payment to the history tables in Receivables Management in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains, you cannot unapply the payment.

To work around this problem, use one of the following methods.

Workaround 1: Remove the payment and the applied documents from the history tables

  1. Use the Remove Receivables Transaction History window to remove the payment and applied documents. To do this, use one of the following methods:

    • In Microsoft Dynamics GP 10.0, point to Tools on the Microsoft Dynamics GP menu, point to Tools, point to Sales, and then click Remove Transaction History.

    • In Microsoft Dynamics GP 9.0 and in Microsoft Business Solutions - Great Plains 8.0, point to Utilities on the Tools menu, point to Sales, and then click Remove Transaction History.

  2. Reenter the payment and the applied documents in the Receivables Transaction Entry window and in the Cash Receipts Entry window. To open the Receivables Transaction Entry window, point to Sales on the Transactions menu, and then click Transaction Entry. To open the Cash Receipts Entry window, point to Sales on the Transactions menu, and then click Cash Receipts.

Note

If you do not want the transactions to update General Ledger, delete the batch that is created in General Ledger. Or, post reversing transactions.

Workaround 2: Use the Transaction Unapply tool

You can use the Transaction Unapply tool in the Professional Services Tools Library (PSTL) to unapply documents in the history tables. The Transaction Unapply tool automatically moves the records back to the open tables. Then, you can reapply the records as needed.

For more information about the Professional Services Tools Library, use one of the following options:

  • Customers:

    For more information about PSTL, contact your partner of record. If you do not have a partner of record, visit the following web site to identify a partner: Microsoft Pinpoint

  • Partners:

    For more information about PSTL, visit this web site.