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macOS LOB apps aren't deployed in Microsoft Intune

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This article give troubleshooting steps to help resolve when Microsoft Intune cannot deploy a macOS line-of-business (LOB) app to targeted devices.

Symptoms

You add a macOS line-of-business (LOB) app to Microsoft Intune, and then you try to deploy the app to macOS devices. However, the app isn't installed on the targeted devices, and no error messages are shown in Intune.

Cause

The issue occurs if your .pkg package doesn't contain the following information in the package info file:

  • The package version and CFBundleVersion strings
  • The correct install-location

This information is required so that Intune can deploy the app on targeted devices.

Use the following steps to check whether your .pkg package contains the required information.

  1. Run the following command to extract the pkg-info file from your .pkg package:

    xar -x -f <.pkg file path> -C <Output folder>

  2. Check whether the output contains CFBundleVersion and install-location. The installation location should be /Applications or its subfolder, as in the following example:

    <pkg-ref id="com.microsoft.teams" version="1.00.522362">
    <choice id="TeamsApp" title="Microsoft Teams" customLocation="/Applications"/>

Solution

To fix the issue, contact your app developer to rebuild the .pkg package to include the required information. For Apple-specific developer documentation, see https://developer.apple.com/.

More information

Currently, support for macOS app deployment is limited to simple .pkg apps that are installed in the /Applications folder and Office 365 apps for macOS.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Third-party contact disclaimer

Microsoft provides third-party contact information to help you find additional information about this topic. This contact information may change without notice. Microsoft does not guarantee the accuracy of third-party contact information.