Error message when you try to install a network printer in Windows 7: "0x0000052e"
This article provides a workaround to an error "0x0000052e" that occurs when you try to install a network printer in Windows 7.
Applies to: Windows 7 Service Pack 1
Original KB number: 2269296
When you try to install a network printer on a computer that is running Windows 7, you receive the following error message:
Windows cannot connect to the printer (details: Operation failed with error 0x0000052e)
This problem can occur if the credentials on the Windows 7 client do not match the credentials that are stored on the print server. Error message "0x0000052e" indicates the following error:
"Logon failure: unknown user name or bad password."
To work around this problem, use either of the following methods.
Before you add the network printer, open a Command Prompt window, and type the following at the Command Prompt:
In this command, <servername> represents the name of the print server and <printername> represents the share name of the printer.
In the authentication window, enter the appropriate credentials.
Store a trusted credential in Credential Manager. To do this, follow these steps:
- In Control Panel, open Credential Manager.
- Click Add a Windows credential.
- In the dialog box, enter an appropriate print server name. Then, enter a user name and password that are trusted on the print server.
- Click OK.
This behavior is different in earlier Windows versions. In those versions, you are prompted for credentials if the connection fails because of an unknown user name or a bad password.