A mapped network drive appears to be disconnected after you install or upgrade to Symantec AntiVirus 10.0 or to Symantec Client Security 3.0

This article provides a solution to an issue where mapped network drive is disconnected after you install or upgrade to Symantec AntiVirus 10.0 or to Symantec Client Security 3.0.

Original product version:   Windows 10 - all editions, Windows Server 2012 R2
Original KB number:   932463

Symptoms

After you install or upgrade to Symantec AntiVirus 10.0 or to Symantec Client Security 3.0 on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows XP-based computer, you receive the following message for a mapped network drive in Windows Explorer:

Disconnected Network Drive

However, you can still access the contents of the mapped drive. Additionally, when you try to remove the mapped drive in Windows Explorer, you receive the following error message:

The network connection could not be found.

Cause

This problem occurs because of an issue in Symantec AntiVirus 10.0 and in Symantec Client Security 3.0.

Resolution

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

To remove the incorrectly labeled mapped drive, follow these steps:

  1. Click Start, point to Run, type regedit, and then click OK.

  2. In Registry Editor, locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2

  3. Right-click the mapped drive that you want to remove. For example, right-click ##Server_Name#Share_Name, and then click Delete.

Note

Replace the Server_Name placeholder with the name of the server that hosts the mapped network drive. Replace the Share_Name placeholder with the name of the mapped network drive.

More information

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.