Windows Update common errors and mitigation

Applies to: Windows 10

The following table provides information about common errors you might run into with Windows Update, as well as steps to help you mitigate them.

Error Code Message Description Mitigation
0x8024402F WU_E_PT_ECP_SUCCEEDED_WITH_ERRORS External cab file processing completed with some errors One of the reasons we see this issue is due to the design of a software called Lightspeed Rocket for Web filtering.
Add the IP addresses of devices you want to get updates to the exceptions list of Lightspeed
0x80242006 WU_E_UH_INVALIDMETADATA A handler operation could not be completed because the update contains invalid metadata. Rename Software Redistribution Folder and attempt to download the updates again:
Rename the following folders to *.BAK:
- %systemroot%\system32\catroot2

Type the following commands at a command prompt. Press ENTER after you type each command.
- Ren %systemroot%\SoftwareDistribution\DataStore *.bak
- Ren %systemroot%\SoftwareDistribution\Download *.bak
Ren %systemroot%\system32\catroot2 *.bak
0x80070BC9 ERROR_FAIL_REBOOT_REQUIRED The requested operation failed. A system reboot is required to roll back changes made. Ensure that you don't have any policies that control the start behavior for the Windows Module Installer. This service should be managed by the operating system.
0x80200053 BG_E_VALIDATION_FAILED NA Ensure that there are no firewalls that filter downloads. Such filtering could lead to incorrect responses being received by the Windows Update Client.

If the issue still persists, run the Windows Update reset script.
0x80072EE2 WININET_E_TIMEOUT The operation timed out This error message can be caused if the computer isn't connected to the Internet. To fix this issue, follow these steps: make sure these URLs are not blocked:

You can also take a network trace to check what is timing out. <Refer to Firewall Troubleshooting scenario>
TIME_OUT_ERRORS The operation timed out Make sure there are no firewall rules or proxy to block Microsoft download URLs.
Take a network monitor trace to understand better. <Refer to Firewall Troubleshooting scenario>
0X8007000D ERROR_INVALID_DATA Indicates invalid data downloaded or corruption occurred. Attempt to re-download the update and initiate installation.
0x8024A10A USO_E_SERVICE_SHUTTING_DOWN Indicates that the Windows Update Service is shutting down. This can occur after a very long period of time of inactivity, the system failing to respond leading to the service being idle and causing the service to shut down. Ensure that the system remains active and the connections remain established to complete the upgrade.
0x80240020 WU_E_NO_INTERACTIVE_USER Operation did not complete because there is no logged-on interactive user. Sign in to the device to start the installation and allow the device to restart.
0x80242014 WU_E_UH_POSTREBOOTSTILLPENDING The post-restart operation for the update is still in progress. Some Windows Updates require the device to be restarted. Restart the device to complete update installation.
0x80246017 WU_E_DM_UNAUTHORIZED_LOCAL_USER The download failed because the local user was denied authorization to download the content. Ensure that the user attempting to download and install updates has been provided with sufficient privileges to install updates (Local Administrator).
0x8024000B WU_E_CALL_CANCELLED Operation was canceled. The operation was canceled by the user or service. You might also receive this error when we are unable to filter the results. Run the Decline Superseded PowerShell script to allow the filtering process to complete.
0x8024000E WU_E_XML_INVALID Windows Update Agent found invalid information in the update's XML data. Certain drivers contain additional metadata information in the update.xml, which could lead Orchestrator to understand it as invalid data. Ensure that you have the latest Windows Update Agent installed on the machine.
0x8024D009 WU_E_SETUP_SKIP_UPDATE An update to the Windows Update Agent was skipped due to a directive in the file. You may encounter this error when WSUS is not sending the Self-update to the clients.

Review KB920659 for instructions to resolve the issue.
0x80244007 WU_E_PT_SOAPCLIENT_SOAPFAULT SOAP client failed because there was a SOAP fault for reasons of WU_E_PT_SOAP_* error codes. This issue occurs because Windows cannot renew the cookies for Windows Update.

Review KB2883975 for instructions to resolve the issue.
0x80070422 This issue occurs when the Windows Update service stops working or is not running. Check if the Windows Update service is running.