Windows 10, version 1903 and Windows Server, version 1903

Find information on known issues for Windows 10, version 1903 and Windows Server, version 1903. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s).

Current status as of June 18, 2019:
Windows 10, version 1903 is available for any user who manually selects “Check for updates” via Windows Update for all devices that do not have a safeguard hold. If you are not offered the update, please check below for any known issues that may affect your device. The recommended servicing status is Semi-Annual Channel.

We are now beginning to build and train the machine learning (ML) based rollout process to update devices running the April 2018 Update, and earlier versions of Windows 10, to ensure we can continue to service these devices and provide the latest updates, security updates and improvements.

Note Follow @WindowsUpdate to find out when new content is published to the release information dashboard.

Known issues

This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

SummaryOriginating updateStatusLast updated
Windows Sandbox may fail to start with error code “0x80070002”
Windows Sandbox may fail to start with "ERROR_FILE_NOT_FOUND (0x80070002)" on devices in which the operating system language was changed between updates

See details >
OS Build 18362.116

May 20, 2019
KB4505057
Investigating
June 10, 2019
06:06 PM PT
Loss of functionality in Dynabook Smartphone Link app
After updating to Windows 10, version 1903, you may experience a loss of functionality when using the Dynabook Smartphone Link application.

See details >
OS Build 18362.116

May 20, 2019
KB4505057
Investigating
May 24, 2019
03:10 PM PT
Display brightness may not respond to adjustments
Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Investigating
May 21, 2019
04:47 PM PT
Audio not working with Dolby Atmos headphones and home theater
Users may experience audio loss with Dolby Atmos headphones or Dolby Atmos home theater.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Investigating
May 21, 2019
07:17 AM PT
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view or create Custom Views in Event Viewer, you may receive an error and the app may stop responding or close.

See details >
OS Build 18362.175

June 11, 2019
KB4503293
Mitigated
June 13, 2019
02:21 PM PT
Error attempting to update with external USB device or memory card attached
PCs with an external USB device or SD memory card attached may get error: "This PC can't be upgraded to Windows 10."

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
June 11, 2019
12:34 PM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 24, 2019
11:02 AM PT
Unable to discover or connect to Bluetooth devices
Microsoft has identified compatibility issues with some versions of Realtek and Qualcomm Bluetooth radio drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:48 PM PT
Intel Audio displays an intcdaud.sys notification
Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in battery drain.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:47 PM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:47 PM PT
Intermittent loss of Wi-Fi connectivity
Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
May 21, 2019
04:46 PM PT
Duplicate folders and documents showing in user profile directory
If known folders (e.g. Desktop, Documents, or Pictures folders) are redirected, an empty folder with that same name may be created.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
May 29, 2019
02:00 PM PT
Older versions of BattlEye anti-cheat software incompatible
Microsoft and BattlEye have identified a compatibility issue with some games that use older versions of BattlEye anti-cheat software.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
June 07, 2019
04:26 PM PT
AMD RAID driver incompatibility
Installation process may stop when trying to install Windows 10, version 1903 update on computers that run certain versions of AMD RAID drivers.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
June 06, 2019
11:06 AM PT
D3D applications and games may fail to enter full-screen mode on rotated displays
Some Direct3D (D3D) applications and games may fail to enter full-screen mode on rotated displays.

See details >
OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
May 29, 2019
02:00 PM PT

Issue details

June 2019

DetailsOriginating updateStatusHistory
Event Viewer may close or you may receive an error when using Custom Views
When trying to expand, view, or create Custom Views in Event Viewer, you may receive the error, "MMC has detected an error in a snap-in and will unload it." and the app may stop responding or close. You may also receive the same error when using Filter Current Log in the Action menu with built-in views or logs. Built-in views and other features of Event Viewer should work as expected.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709; Windows 10, version 1703; Windows 10, version 1607; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise LTSC 2015; Windows 8.1; Windows 7 SP1
  • Server: Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Workaround: To mitigate this issue, see KB4508640.

Next steps: We are working on a resolution and estimate a solution will be available in late June.

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OS Build 18362.175

June 11, 2019
KB4503293
Mitigated
Last updated:
June 13, 2019
02:21 PM PT

Opened:
June 12, 2019
11:11 AM PT

May 2019

DetailsOriginating updateStatusHistory
Windows Sandbox may fail to start with error code “0x80070002”
Windows Sandbox may fail to start with "ERROR_FILE_NOT_FOUND (0x80070002)" on devices in which the operating system language is changed during the update process when installing Windows 10, version 1903.

Affected platforms:
  • Client: Windows 10, version 1903
Next steps: We are working on a resolution and will provide an update in an upcoming release.

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OS Build 18362.116

May 20, 2019
KB4505057
Investigating
Last updated:
June 10, 2019
06:06 PM PT

Opened:
May 24, 2019
04:20 PM PT
Loss of functionality in Dynabook Smartphone Link app
Some users may experience a loss of functionality after updating to Windows 10, version 1903 when using the Dynabook Smartphone Link application on Windows devices. Loss of functionality may affect the display of phone numbers in the Call menu and the ability to answer phone calls on the Windows PC.

To safeguard your update experience, we have applied a compatibility hold on devices with Dynabook Smartphone Link from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Next steps: Microsoft and Dynabook are working on a resolution; the Dynabook Smartphone Link application may have a loss of functionality until this issue is resolved.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

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OS Build 18362.116

May 20, 2019
KB4505057
Investigating
Last updated:
May 24, 2019
03:10 PM PT

Opened:
May 24, 2019
03:10 PM PT
Display brightness may not respond to adjustments
Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers. After updating to Window 10, version 1903, brightness settings may sometime appear as if changes applied took effect, yet the actual display brightness doesn't change.

To safeguard your update experience, we have applied a compatibility hold on devices with certain Intel drivers from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Restart your device to apply changes to brightness.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution that will be made available in upcoming release.

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OS Build 18362.116

May 21, 2019
KB4505057
Investigating
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:56 AM PT
Audio not working with Dolby Atmos headphones and home theater
After updating to Windows 10, version 1903, you may experience loss of audio with Dolby Atmos for home theater (free extension) or Dolby Atmos for headphones (paid extension) acquired through the Microsoft Store due to a licensing configuration error.
 
This occurs due to an issue with a Microsoft Store licensing component, where license holders are not able to connect to the Dolby Access app and enable Dolby Atmos extensions.
 
To safeguard your update experience, we have applied protective hold on devices from being offered Windows 10, version 1903 until this issue is resolved. This configuration error will not result in loss of access for the acquired license once the problem is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Next steps: We are working on a resolution for Microsoft Store and estimate a solution will be available in mid-June.
Note We recommend you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. 

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OS Build 18362.116

May 21, 2019
KB4505057
Investigating
Last updated:
May 21, 2019
07:17 AM PT

Opened:
May 21, 2019
07:16 AM PT
Error attempting to update with external USB device or memory card attached
If you have an external USB device or SD memory card attached when installing Windows 10, version 1903, you may get an error message stating "This PC can't be upgraded to Windows 10." This is caused by inappropriate drive reassignment during installation.

Sample scenario: An update to Windows 10, version 1903 is attempted on a computer that has a thumb drive inserted into its USB port. Before the update, the thumb drive is mounted in the system as drive G based on the existing drive configuration. After the feature update is installed; however, the device is reassigned a different drive letter (e.g., drive H).

Note The drive reassignment is not limited to removable drives. Internal hard drives may also be affected.

To safeguard your update experience, we have applied a hold on devices with an external USB device or SD memory card attached from being offered Windows 10, version 1903 until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: This issue has been partially resolved but to ensure seamless update experience, the safeguard hold is still in place. In the short term, we recommend you do the following workaround to update to Windows 10, version 1903. Remove all external media, such as USB devices and SD cards, from your computer and restart installation of the Windows 10, version 1903 feature update. The update should then proceed normally.

Note If you need to keep your external device, SD memory card, or other devices attached to your computer while updating, we recommend that you do not attempt to manually update to Windows 10, version 1903 using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
June 11, 2019
12:34 PM PT

Opened:
May 21, 2019
07:38 AM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

Microsoft has identified some scenarios where night light settings may stop working, for example:
  • Connecting to (or disconnecting from) an external monitor, dock, or projector
  • Rotating the screen
  • Updating display drivers or making other display mode changes
  • Closing full screen applications
  • Applying custom color profiles
  • Running applications that rely on custom gamma ramps
Affected platforms:
  • Client: Windows 10, version 1903
Workaround: If you find that your night light has stopped working, try turning the night light off and on, or restarting your computer. For other color setting issues, restart your computer to correct the issue.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 24, 2019
11:02 AM PT

Opened:
May 21, 2019
07:28 AM PT
Unable to discover or connect to Bluetooth devices
Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek and Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek or Qualcomm Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Workaround: Check with your device manufacturer (OEM) to see if an updated driver is available and install it.

  • For Qualcomm drivers, you will need to install a driver version greater than 10.0.1.11.
  • For Realtek drivers, you will need to install a driver version greater than 1.5.1011.0.
Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool. 

Next steps: Microsoft is working with Realtek and Qualcomm to release new drivers for all affected system via Windows Update.  


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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:48 PM PT

Opened:
May 21, 2019
07:29 AM PT
Intel Audio displays an intcdaud.sys notification
Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in higher than normal battery drain. If you see an intcdaud.sys notification or “What needs your attention” notification when trying to update to Windows 10, version 1903, you have an affected Intel Audio Display device driver installed on your machine (intcdaud.sys, versions 10.25.0.3 through 10.25.0.8).
  
To safeguard your update experience, we have applied a compatibility hold on devices with drivers from being offered Windows 10, version 1903 until updated device drivers have been installed.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809
Workaround:
On the “What needs your attention" notification, click the Back button to remain on your current version of Windows 10. (Do not click Confirm as this will proceed with the update and you may experience compatibility issues.) Affected devices will automatically revert to the previous working configuration.

For more information, see Intel's customer support guidance and the Microsoft knowledge base article KB4465877.

Note We recommend you do not attempt to update your devices until newer device drivers are installed.

Next steps: You can opt to wait for newer drivers to be installed automatically through Windows Update or check with the computer manufacturer for the latest device driver software availability and installation procedures.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:22 AM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating:

"Close other apps, error code: 0XA00F4243.”


To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: To temporarily resolve this issue, perform one of the following:

  • Unplug your camera and plug it back in.

or

  • Disable and re-enable the driver in Device Manager. In the Search box, type "Device Manager" and press Enter. In the Device Manager dialog box, expand Cameras, then right-click on any RealSense driver listed and select Disable device. Right click on the driver again and select Enable device.

or

  • Restart the RealSense service. In the Search box, type "Task Manager" and hit Enter. In the Task Manager dialog box, click on the Services tab, right-click on RealSense, and select Restart
Note This workaround will only resolve the issue until your next system restart.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top
OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:20 AM PT
Intermittent loss of Wi-Fi connectivity
Some older computers may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. An updated Wi-Fi driver should be available from your device manufacturer (OEM).

To safeguard your upgrade experience, we have applied a hold on devices with this Qualcomm driver from being offered Windows 10, version 1903, until the updated driver is installed.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Download and install an updated Wi-Fi driver from your device manufacturer (OEM).
 
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you.

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OS Build 18362.116

May 21, 2019
KB4505057
Mitigated
Last updated:
May 21, 2019
04:46 PM PT

Opened:
May 21, 2019
07:13 AM PT
Duplicate folders and documents showing in user profile directory
If you have redirected known folders (e.g. Desktop, Documents, or Pictures folders) you may see an empty folder with the same name in your %userprofile% directories after updating to Windows 10, version 1903. This may occur if known folders were redirected when you chose to back up your content to OneDrive using the OneDrive wizard, or if you chose to back up your content during the Windows Out-of-Box-Experience (OOBE). This may also occur if you redirected your known folders manually through the Properties dialog box in File Explorer. ​This issue does not cause any user files to be deleted and a solution is in progress.

To safeguard your update experience, we have applied a quality hold on devices with redirected known folders from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4497935 and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Window 10, version 1903.
(Posted June 11, 2019)

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OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
Resolved:
May 29, 2019
02:00 PM PT

Opened:
May 21, 2019
07:16 AM PT
Older versions of BattlEye anti-cheat software incompatible
Microsoft and BattlEye have identified a compatibility issue with some games that use older versions of BattlEye anti-cheat software. When launching a game that uses an older, impacted version of BattlEye anti-cheat software on a device running Windows 10, version 1903, the device may experience a system crash.

To safeguard your gaming experience, we have applied a compatibility hold on devices with the impacted versions of BattlEye software used by games installed on your PC. This will prevent Windows 10, version 1903 from being offered until the incompatible version of BattlEye software is no longer installed on the device. 

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Before updating your machine, we recommend you do one or more of the following:

  • Verify that your game is up to date with the latest available version of BattlEye software. Some game platforms allow you to validate your game files, which can confirm that your installation is fully up to date.
  • Restart your system and open the game again.
  • Uninstall BattlEye using https://www.battleye.com/downloads/UninstallBE.exe, and then reopen your game.
  • Uninstall and reinstall your game.
Resolution: This issue was resolved externally by BattlEye for all known impacted games. For a list of recent games that use BattlEye, go to https://www.battleye.com/. We recommend following the workaround before updating to Windows 10, version 1903, as games with incompatible versions of BattleEye may fail to open after updating Windows. If you have confirmed your game is up to date and you have any issues with opening games related to a BattlEye error, please see https://www.battleye.com/support/faq/.

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OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
June 07, 2019
04:26 PM PT

Opened:
May 21, 2019
07:34 AM PT
AMD RAID driver incompatibility
Microsoft and AMD have identified an incompatibility with AMD RAID driver versions earlier than 9.2.0.105. When you attempt to install the Windows 10, version 1903 update on a Windows 10-based computer with an affected driver version, the installation process stops and you get a message like the following:

AMD Ryzen™ or AMD Ryzen™ Threadripper™ configured in SATA or NVMe RAID mode.

“A driver is installed that causes stability problems on Windows. This driver will be disabled. Check with your software/driver provider for an updated version that runs on this version of Windows.”

 
To safeguard your update experience, we have applied a compatibility hold on devices with these AMD drivers from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue has been resolved externally by AMD. To resolve this issue, you will need to download the latest AMD RAID drivers directly from AMD at https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399. The drivers must be version 9.2.0.105 or later. Install the drivers on the affected computer, and then restart the installation process for the Windows 10, version 1903 feature update.
 
Note The safeguard hold will remain in place on machines with the older AMD RAID drivers. We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you.

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OS Build 18362.116

May 21, 2019
KB4505057
Resolved
Resolved:
June 06, 2019
11:06 AM PT

Opened:
May 21, 2019
07:12 AM PT
D3D applications and games may fail to enter full-screen mode on rotated displays
Some Direct3D (D3D) applications and games (e.g., 3DMark) may fail to enter full-screen mode on displays where the display orientation has been changed from the default (e.g., a landscape display in portrait mode).

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Resolution: This issue was resolved in KB4497935

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OS Build 18362.116

May 21, 2019
KB4505057
Resolved
KB4497935
Resolved:
May 29, 2019
02:00 PM PT

Opened:
May 21, 2019
07:05 AM PT