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Windows 11 known issues and notifications
Find information on known issues and the status of the rollout for Windows 11. Looking for a specific issue? Press CTRL + F (or Command + F if you are using a Mac) and enter your search term(s). Want the latest Windows release health updates? Follow @WindowsUpdate on Twitter.
Current status as of May 17, 2022 (PT)
Windows 11 is designated for broad deployment.
If you are using Windows 10, you can determine if your device is eligible for the upgrade using the PC Health Check app or checking Windows 11 specs, features, and computer requirements. Note that you also need to be running Windows 10, version 2004 or later, and have no safeguard holds applied to your device. We encourage the use of a Microsoft Account (MSA) to get the most out of your Windows 11 experience.
For more information on the Windows 11 upgrade experience, watch our video, Windows 11 Upgrade Experience.
- How to get Windows 11
Explore the upgrade experience.
Known issues
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| Devices might experience display issues when entering Safe Mode Components that rely on Explorer.exe can appear unstable when running in Safe Mode without Networking | OS Build 22000.652 KB5012643 2022-04-25 | Resolved KB5013943 | 2022-05-10 10:00 PT |
| You might see authentication failures on the server or client for services Network Policy Server (NPS), Routing and Remote access Service (RRAS), Radius, and other services might fail. | OS Build 22000.675 KB5013943 2022-05-10 | Investigating | 2022-05-11 19:12 PT |
| Some .NET Framework 3.5 apps might have issues Apps using optional components such as Windows Communication Foundation (WCF) and Windows Workflow (WWF) might fail. | OS Build 22000.652 KB5012643 2022-04-25 | Mitigated | 2022-05-10 16:57 PT |
| Some apps using Direct3D 9 might have issues on certain GPUs You might have intermittent issues, apps might close unexpectedly, or you might receive an error. | OS Build 22000.652 KB5012643 2022-04-25 | Resolved | 2022-05-10 15:49 PT |
| Compatibility issues with Intel Smart Sound Technology drivers and Windows 11 Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. | N/A | Mitigated External | 2021-11-15 18:20 PT |
Issue details
May 2022
You might see authentication failures on the server or client for services
| Status | Originating update | History | Investigating | OS Build 22000.675 KB5013943 2022-05-10 | Last updated: 2022-05-11, 19:12 PT Opened: 2022-05-11, 18:38 PT |
|---|
After installing updates released May 10, 2022 on your domain controllers, you might see authentication failures on the server or client for services such as Network Policy Server (NPS), Routing and Remote access Service (RRAS), Radius, Extensible Authentication Protocol (EAP), and Protected Extensible Authentication Protocol (PEAP). An issue has been found related to how the mapping of certificates to machine accounts is being handled by the domain controller.
Note: Installation of updates released May 10, 2022, on client Windows devices and non-domain controller Windows Servers will not cause this issue. This issue only affects installation of May 10, 2022, updates installed on servers used as domain controllers.
Workaround: The preferred mitigation for this issue is to manually map certificates to a machine account in Active Directory. For instructions, please see Certificate Mapping. Note: The instructions are the same for mapping certificates to user or machine accounts in Active Directory. If the preferred mitigation will not work in your environment, please see KB5014754—Certificate-based authentication changes on Windows domain controllers for other possible mitigations in the SChannel registry key section. Note: Any other mitigation except the preferred mitigations might lower or disable security hardening.
Next steps: We are presently investigating and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1
- Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Some .NET Framework 3.5 apps might have issues
| Status | Originating update | History | Mitigated | OS Build 22000.652 KB5012643 2022-04-25 | Last updated: 2022-05-10, 16:57 PT Opened: 2022-05-03, 13:20 PT |
|---|
After installing KB5012643, some .NET Framework 3.5 apps might have issues or might fail to open. Affected apps are using certain optional components in .NET Framework 3.5, such as Windows Communication Foundation (WCF) and Windows Workflow (WWF) components.
Workaround: You can mitigate this issue by re-enabling .NET Framework 3.5 and the Windows Communication Foundation in Windows Features. For instructions, please see Enable the .NET Framework 3.5 in Control Panel. Advanced users or IT admins can do this programmatically using an elevated Command Prompt (run as administrator) and running the following commands:
dism /online /enable-feature /featurename:netfx3 /all dism /online /enable-feature /featurename:WCF-HTTP-Activation dism /online /enable-feature /featurename:WCF-NonHTTP-Activation
Next steps: We are working on a resolution and will provide an update in an upcoming release.
Affected platforms:
- Client: Windows 11, version 21H2
- Server: None
Some apps using Direct3D 9 might have issues on certain GPUs
| Status | Originating update | History | Resolved | OS Build 22000.652 KB5012643 2022-04-25 | Resolved: 2022-05-10, 15:49 PT Opened: 2022-05-10, 09:41 PT |
|---|
After installing KB5012643, Windows devices using certain GPUs might have apps close unexpectedly or intermittent issues with some apps which use Direct3D 9. You might also receive an error in Event Log in Windows Logs/Applications with faulting module d3d9on12.dll and exception code 0xc0000094.
Resolution: This issue is resolved using Known Issue Rollback (KIR). Please note that it might take up to 24 hours for the resolution to propagate automatically to consumer devices and non-managed business devices. Restarting your Windows device might help the resolution apply to your device faster. For enterprise-managed, devices that have installed an affected update and encountered this issue can resolve it by installing and configuring the special Group Policy listed below. For information on deploying and configuring these special Group Policies, please see How to use Group Policy to deploy a Known Issue Rollback.
Group Policy downloads with Group Policy name:
- Download for Windows 11, version 21H2 - Group Policy name: KB5012643 220509_20053 Known Issue Rollback
- Download for Windows 10, version 2004, Windows 10, version 20H2 and Windows 10, version 21H1 - Group Policy name: KB5011831 220509_20051 Known Issue Rollback
Important: You will need to install and configure Group Policies to resolve this issue. Please see, How to use Group Policy to deploy a Known Issue Rollback.
Affected platforms:
- Client: Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2
- Server: None
April 2022
Devices might experience display issues when entering Safe Mode
| Status | Originating update | History | Resolved KB5013943 | OS Build 22000.652 KB5012643 2022-04-25 | Resolved: 2022-05-10, 10:00 PT Opened: 2022-04-29, 15:07 PT |
|---|
After installing KB5012643, devices starting in Safe Mode might show a flickering screen. Components that rely on Explorer.exe, such as File Explorer, Start Menu, and Taskbar, can be affected and appear unstable.
Devices experiencing this issue can log a System error on the Windows Event Log, with Source “Winlogon” and the following description: “The shell stopped unexpectedly and explorer.exe was restarted”.
Workaround: This issue happens when the device is started using the “Safe Mode without Networking” option. If Safe Mode needs to be engaged, please select “Safe Mode with Networking” option as a workaround. Please refer to this document for more details on how to start your device in Safe Mode with Networking: Start your PC in safe mode in Windows (microsoft.com)
Resolution: This issue was resolved in updates released May 10, 2022, and later. We recommend you install the latest security update for your device as it contains important improvements and issues resolutions, including this one. If you install an update released May 10, 2022 or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue.
If you are using an update released before May 10, 2022, you can resolve this issue using KIR. Enterprise-managed devices that have installed an affected update and encountered this issue can resolve it by installing and configuring the special Group Policy listed below.
- Windows 11, version 21H2 - Microsoft Windows Installer (.msi) file
For information on deploying and configuring these special Group Policies, please see How to use Group Policy to deploy a Known Issue Rollback.
Affected platforms:
- Client: Windows 11, version 21H2
- Server: None
November 2021
Compatibility issues with Intel Smart Sound Technology drivers and Windows 11
| Status | Originating update | History | Mitigated External | N/A | Last updated: 2021-11-15, 18:20 PT Opened: 2021-11-15, 16:40 PT |
|---|
Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) and Windows 11. Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. The affected driver will be named Intel® Smart Sound Technology (Intel® SST) Audio Controller under System Devices in Device Manager and have the file name IntcAudioBus.sys and a file version of 10.29.0.5152 and earlier or 10.30.0.5152 and earlier.
To safeguard your upgrade experience, we have applied a compatibility hold on devices with affected Intel SST drivers from being offered Windows 11. If your organization is using Update Compliance, the safeguard ID is 36899911.
Workaround: To mitigate the safeguard, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it. This issue is resolved by updating the Intel® Smart Sound Technology drivers to a version 10.30.00.5714 and later or 10.29.00.5714 and later. Important: Later versions refer to just the last part of the version number. For addressing this issue, 10.30.x versions are not newer than 10.29.x versions. Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered.
Next Steps: If you encounter this safeguard hold and an updated driver is not yet available, you will need to contact your device manufacturer (OEM) for more information.
Note We recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed.
Affected platforms:
- Client: Windows 11, version 21H2