Billing overview

Applies to

  • Partner Center
  • Partners in the Cloud Solution Provider (CSP) program

Appropriate roles

  • Admin agent
  • Billing admin
  • Global admin
  • Helpdesk agent
  • Sales agent

Find your bill

To find your bill:

  1. Sign in to the Partner Center dashboard.

  2. In the left-hand menu, choose Billing.

  3. On the Billing page, you can download your latest bill or download previous bills in the Billing history section.

Bill your customers

Microsoft has no requirements or conditions about how you handle your own invoicing.

To determine a customer's usage, see your reconciliation files. You can use the customer name and other relevant fields to determine usage.

Next, you can add your own fees and charges for services and products that you provide. Then, you can send a single bill for all charges to your customer.

Billing types

Billing types in Partner Center include license-based billing, usage-based billing, and one-time billign. For more information, see the full explanation of billing types in Partner Center.

Billing currency

You'll be billed for product(s) in the currency of the country or region in which you're located. You're billed the same regardless of the location of the customer to whom you sold the product(s).

Invoices

Your invoice is a summary of all charges for the current billing period. This includes charges across the program, all products, and all customers. For examples of monthly and annual billing scenarios, see common billing scenarios

Your invoice is available within two (2) days of your selected billing date in UTC time. For example, if you have a September 12th billing date, the invoice generation process will begin at 12:00AM UTC on the 13th and complete by 12:00AM UTC on the 14th. If you do not see your invoice by 11:59PM UTC on the 15th, you’re out of your Service Level Agreement and should file a service request.

Partners in the Cloud Solution Provider (CSP) program who choose to be billed monthly pay Microsoft 60 days in arrears for their customers' subscriptions (both license-based and usage-based).

Price lists

Price lists are updated monthly. Preview price lists are available one (1) month in advance.

To view price lists:

  1. Sign in to the Partner Center dashboard.
  2. In the left-hand menu, choose Sell, then select Pricing and offers.
  3. On the Pricing and offers page, you can see 6 months of price lists (including the current month) and preview price lists (where applicable).

License-based prices are guaranteed for the term of the subscription, usually 12 months from the purchase date.

Usage-based prices can change on a monthly basis.

Prices for products, services, and software subscriptions are guaranteed through the subscription duration. However, prices may change when you renew.

You'll see adjustments and credits in arrears on your next billing invoice after the credit or adjustment is applied.

Payment terms

Payment terms are net 60 days. Invoices must be paid by the invoice due date (60 days after the billing date), or your account will be delinquent, which may impact your enrollment in CSP.

You can regain full functionality of your suspended accounts when you pay the past due amount.

Taxes and VAT

You are taxed based on your details (not your customers' details) because the billing relationship is between Microsoft and you. You can submit your tax identifier during the account setup process or through a support request later. You'll see the changes reflected on your next billing cycle.

For withholding and sales tax exemption, you must submit tax documentation through a support request. You'll see the changes and appropriate refunds on your next billing cycle.

For value-added tax (VAT) exemption, you must submit your VAT ID (validated by Microsoft) through a service request. You'll see the changes and appropriate refunds on your next billing cycle.

You can find further tax details from your local tax office or tax advisor.

Annual billing rules

Subscriptions are annual and auto-renewed.

Billing is in 12 monthly payments or one annual payment per annual subscription.

You are billed in advance for the next billing period for license-based services, based on number of licenses at the end of the prior billing period.

You are billed/credited in arrears for any changes in the number of licenses(pro-rata calculation based on license-days). Pro-rata calculation uses the following formula:

[ROUND((ROUND(Unit Price * Quantity / Number of days in pro-rated Month, 2) * Number of pro-rated days) / Quantity, 2) * Quantity]

Payments are billed for licenses sold, not licenses provisioned.

Change billing frequency

To change the billing frequency of an online service for a customer:

  1. Sign in to the Partner Center dashboard.
  2. In the left-hand menu, choose Customers.
  3. Select the customer whose subscription billing frequency you want to change.
  4. On the customer's Subscriptions page, select the subscription that you want to change.
  5. On the Details page, under Billing frequency, select Monthly or Annual. You’ll see a confirmation page with important information about changing billing frequency, as well as a list of the subscriptions about to be changed.
  6. Choose OK to make the change (or Cancel to undo it).

Adjustments/Credits/Cancellations

Microsoft does not charge early termination fees for cancellation of license-based services.

Cancellation credits for licensed-based services are pro-rated for unused days for mid-cycle cancellations (as well as license decreases according to the formula above).

Billing rules

Subscriptions are month-to-month and automatically renew at the new metered service rates. You're billed each month for the previous month's usage.

Metered service rates can change within the invoice cycle.

Price changes

For price increases, 30 days' notice is provided.

Price decreases are reflected on the day of change.

Existing subscriptions use the rate in effect at the beginning of the bill cycle.

New subscriptions, when created within the same billing cycle, use the rate in effect on the date you create them.

Adjustments/Credits/Cancellations

You'll see payments with adjustments on your next monthly billing invoice.

Microsoft does not charge early termination fees for cancellation of usage-based services.

You'll see credits of any type, including SLA credits, on your next monthly billing invoice.

Important

If you purchase Azure reservations and/or software subscriptions for a customer in a location with a currency different from yours, the default billing currency is based on the customer’s location, not your location. If you have customers in multiple locations, you’ll receive separate invoices and reconciliation files for each currency customers need to be billed in, allowing you to invoice your customers in the appropriate currency.

Manage one-time billing

Billing status, invoices and reconciliation files

To view your current billing status, invoices, and reconciliation files:

  1. Sign in to the Partner Center dashboard.
  2. On the left-hand menu, choose Billing, then select One time.
  3. On the billing status page, select an invoice or reconciliation file to view more detailed information.

Customer order history

To view a customer's order history:

  1. Sign in to the Partner Center dashboard.
  2. On the left-hand menu, choose Customers.
  3. On the Customers page, find the customer whose order history you want to view. Select the down arrow to expand the customer's record.
  4. Choose View orders to display the customer's order history.

Credit notes

You might need to request a credit or rebill for the following reasons:

  • You need to make address or purchase order corrections.
  • A tax refund was applied after the invoice was generated. You can request a credit or rebill to get the tax refund pulled back into the original invoice. The same is also true for refunds. You can request a credit or rebill of the original invoice, then pull in a refund.

If you request a credit or rebill, we'll give you a credit note to cancel the original invoice.