Resources for Help and Support

In Dynamics 365 Business Central, the Help menu item (the question mark in the top right corner) gives you access to the Help & Support page, where you can find links to resources that can help you find answers to your questions. You can also see how you can contact technical support for your Business Central.

This page outlines the resources available to you in the different sections of the Help and Support page.

Finding Answers

The Find it section provides links to the most common places to find answers to your questions. The links fall into four categories and are explained in the following subsections. Some of the links can be configured by your Business Central partner, and as a result the behaviour can be slightly different.

Product Help

The Find it section includes two links to product Help:

  • Help about the page you were just viewing in Business Central

    This link is automatically generated. If Business Central cannot find the relevant link, the landing page on Docs.microsoft.com for the default version of Business Central is shown. For example, this can happen if the page was part of an app that did not add context-sensitive Help mapping to Business Central.

  • Help landing page for Business Central

    The functionality in the default version of Business Central is described on the Docs.microsoft.com site. For more information, see the Using the docs.microsoft.com site to learn more section. In addition to the default version, you can extend and customise Business Central with apps from AppSource. All apps provide links to the relevant product Help so that you can always find guidance for the different workflows in your version of Business Central.

Community

In the Business Central Forum, you can submit a question and learn from other Business Central community members. Partners and Microsoft employees participate in the conversations.

If you are using a trial version of Business Central, and you do not yet have a partner, the Community can help you get unblocked if you have questions.

Blog

We talk about new capabilities on the Dynamics 365 Blog, including when they are made available, and if there are special considerations.

Capabilities Coming Soon

Business Central is updated with major feature updates every 6 months, and with monthly service updates. Choose the link to view the latest release plan. You can also get an overview of upcoming and recently released capabilities in the release plan across Dynamics 365 at https://aka.ms/businessappsreleasenotes.

For the longer term overview, the Business Central roadmap page shows the general priorities for Business Central in the coming years.

Do More with Your Trial

This section gives you shortcuts to Microsoft AppSource where you can find solutions and services from Business Central partners. Use the links to explore the full capabilities of Business Central before you decide if you want to buy a subscription. You can also find a link to contact the sales team.

Note

This section is only available in trial experiences. If you already bought Business Central, the section is not longer visible.

Give Feedback

On the Dynamics 365 Ideas site, you can provide suggestions for new feature and capabilities. Your input goes directly to Business Central’s engineering backlog for investigation and prioritisation.

Make sure that you search through the list of submitted suggestions. Chances are that someone already submitted something similar, and that entry might have already received votes. Vote if an idea already has been submitted to get it prioritised on the engineering backlog.

Troubleshooting

The Troubleshooting section shows technical information that your administrator or Business Central partner can use to unblock users. This includes information about the latest error message, the current version of your Business Central, and a link to go to the Page Inspection page. For more information, see Inspecting Pages in Business Central.

As the internal administrator, you have access to the administration centre where you can continue the troubleshooting. You can view telemetry, manage environments, and you can manage user sessions. For more information, see Finding technical information and Managing Environments in the administration content.

Report a Problem

Your Business Central reselling partner will help you with technical support. Business Central is sold through partners, and this section makes it easy for you to contact your reselling partner if they have submitted their support contact details. If your Business Central partner then cannot resolve the problem, they will raise a support ticket with Microsoft. For more information, see Escalating support issues to Microsoft in the administration content.

Note

This section is only available if you have paid for a Business Central subscription. If you have signed up for a trial and have not yet purchased Business Central, you do not have a reselling partner, and you cannot contact the Microsoft support team. You can find a Business Central partner on the I'm looking for a solution provider page. For more information, see How do I find a reselling partner?.

Support contacts

The Report a problem section displays an email address or a hyperlink for you to get in contact with the customer support person or team. If you are the Business Central reselling partner for a tenant, you can set up your preferred support contact details in the admin centre. For more information, see Configuring the support experience in the administration content for Business Central.

To alert your partner to a problem, choose the link to either send an email or open their support site in a new browser tab. You can then add the technical information about your Azure Active Directory tenant from the Troubleshooting section and any other information that you find relevant.

Using the docs.microsoft.com site to learn more

The docs.microsoft.com site is the default location for learning about capabilities of Business Central. The site hosts conceptual content about business functionality, documentation for developers, learning paths and e-learning modules across multiple user profiles, and much more. In this section, you can learn about how to navigate the business functionality content.

Content on the site

The content that Microsoft publishes under the user assistance concept of Learn more is in part intended to answer those questions that the user interface cannot answer, such as where that page fits into the bigger workflow, or what comes next, or what would be the alternative, and so on. From inside the product, you can access this content either through the Learn more link in tooltips, or by using the Ctrl+F1 keyboard shortcut.

The navigation panel to the left, the table of contents, groups articles by business area. For example, you read the article Purchase Items for a Sale, and then the table of contents shows you that there is also an article called Correct or Cancel Unpaid Purchase Invoices. Both articles are in the group called Purchasing, which bundles articles that are related to the Purchasing module in Business Central.

The table of contents includes a group of content that describes local functionality for the countries that Microsoft supports. If you do not see your country listed there, it is probably because your country is localised by a partner. For more information, see Country/regional availability and supported languages.

The local functionality content describes the capabilities in Business Central that can help you be compliant in the supported markets, such as VAT statements and other reports. In some cases, the difference between the default version and the country-specific version is invisible to users. In other cases, users must set up reporting or electronic invoicing in a specific way. If you cannot find a description of a certain button or action in the default section of the content on the docs.microsoft.com site, you can hopefully find it in the Local Functionality section.

Finding other content

If you land on an article that doesn't answer your question, you can find other content in two ways:

  • Use the Filter by title field in the table of contents on the left side of the website

    This way, you can filter by words used in the titles of the various articles. For example, type invoice, and then choose one of the offered links, such as Set Up Invoice Rounding or Create Prepayment Invoices.

    Underneath each link, you can see where that article is in the table of contents. That way, you can easily see if the article is in the Purchasing section or in the section for Australian local functionality, for example.

  • Use the Search field in the top right corner of the website

    This way, you can search for any term. The site will then search all the content for that term or expression. Search for invoice again, and scroll through the list of hundreds of articles in the Business Central content that uses that word somewhere in the text.

Languages

Content about business functionality is published in a number of languages. When you land on the docs.microsoft.com site from inside the product, you see the content in the same language as you have specified in Business Central, unless that language is not available on the docs.microsoft.co. site.

You can change the language by changing the URL, or you can use the language toggle in the bottom left corner of the website.

The content is authored in English and published to URLs with en-us as the language code. When new information is published in English, it is then sent off for translation into the supported languages. In some cases, you will not be able to read this new content in your own language for up to 4 weeks, but in most cases it only takes a week or two. You can always view the latest information by switching the language to en-us.

For each language, the table of contents is translated, but the content in the Local Functionality section is in English except for the country that corresponds to the current language. For example, in the Danish version of the docs.microsoft.com site (https://docs.microsoft.com/da-dk/dynamics365/business-central/), you can see the entries for Australian local functionality in Danish in the table of contents, but the articles are in English. Only the articles for Danish local functionality are translated into Danish.

Providing feedback

On docs.microsoft.com, each article has two buttons at the end of the article. The Product feedback button sends you to the Ideas site, and the Sign in to give documentation feedback button lets you submit feedback about the content through GitHub. In both cases, you must create an account if you do not already have one. For product feedback, you must sign in with your work or organisational email account. For access to GitHub, you can use any email address when you create an account.

We welcome your contributions, both as pull requests with suggestions or corrections to the content, and as GitHub Issues with bugs or questions. But please be mindful that feedback and contributions to the dynamics365smb-docs repo is about the content, not about the product.

Important

Microsoft accepts pull requests to the dynamics365smb-docs repo only, not the language-specific repos. If you have feedback about translations, you can report a GitHub issue in the relevant repo.

The docs.microsoft.com hosts content for other products as well as other types of content. Use the links at the top of the site to navigate to the Learn site or to the Dynamics 365 release plans, for example. You can also find a link to the Dynamics 365 Community site, for example.

See Also

Business Central Learning Catalogue
How do I find a reselling partner?
Blog post: Find the right resources and provide feedback
Business Central developer and administration docs
Resources for Help and Support for Partners
Technical Support