Hi,
- According to your description, I conducted a test and the test results are as follows. When adding a second shared mailbox, when prompted for a password, select sign in with another account, and then enter your email address, not the email address of the shared mailbox. Restart Outlook after successful authentication.
- For exchange online accounts, use Outlook SARA to troubleshoot problems. For details, please refer to
- It is recommended that others add two shared mailboxes for the same test and observe the results.
- After the first shared mailbox is successfully added, while keeping other settings unchanged, use a second shared mailbox different from the previous one, then add it to the exchange account, and see the results of the test.