Configure the secondary way for Outlook Voice Access users to search in Exchange Server
Applies to: Exchange Server 2013, Exchange Server 2016
When you create a dial plan, you can configure the primary and secondary dial by name methods or ways that callers can search for names. Callers use these dial by name methods to look up names to locate and contact a user when they call in to an Outlook Voice Access number or when they call in to a UM auto attendant that's associated with the dial plan. Callers can use touchtone inputs to locate a UM-enabled user.
Note
If None is selected as the secondary way for callers to search for names, only the primary way of searching for names will be available to callers who want to locate users. If you configure both the primary and secondary ways that callers can search for names, callers will be prompted for both ways.
For additional management tasks related to UM dial plans, see UM dial plan procedures in Exchange Server.
What do you need to know before you begin?
Estimated time to complete: Less than 1 minute.
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging permissions topic.
Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.
For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center in Exchange 2013.
Tip
Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.
Use the EAC to change the secondary dial by name method
In the EAC, navigate to Unified Messaging > UM dial plans.
In the list view, select the UM dial plan you want to change, and then click Edit
.On the UM Dial Plan page, click Configure.
In Settings, under Secondary way to search for names, use the drop-down list to select the option you want:
Last first (default)
First last
SMTP address
None
Click Save.
Use the Shell to change the secondary dial by name method
This example sets the secondary dial by name method to FirstLast. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their first and then last name.
Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary FirstLast
This example sets the secondary dial by name method to LastFirst. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their last and then first name.
Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary LastFirst
This example sets the secondary dial by name method to SMTP address. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their SMTP address.
Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary SMTPAddress
This example sets the secondary dial by name method to None and the primary dial by name method to SMTP address. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their SMTP address only.
Set-UMDialPlan -Identity MyUMDialPlan -DialByNamePrimary SMTPAddress -DialByNameSecondary None