Enable an informational announcement in Exchange Server

  • Article

Applies to: Exchange Server 2013, Exchange Server 2016

You can enable an informational announcement for a Unified Messaging (UM) auto attendant. When an informational announcement is enabled, it will play immediately after the business or non-business hours greeting. By default, an informational announcement isn't configured. To enable an informational announcement, create a .wav or .wma file to be used as the informational announcement, and then configure the auto attendant to use this sound file.

For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • Create a .wav or .wma file to be used for the informational announcement.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center in Exchange 2013.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.

Use the EAC to enable an informational announcement

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan that you want to change, and then click Edit Edit icon..

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to enable an informational announcement, and then click Edit Edit icon..

  3. On the UM Auto Attendant page, > Greetings, under Informational announcement click Change, and then click Browse to locate the informational announcement file you created before you started this procedure.

    Important

    The file you use for the greeting must be a .wav or .wma file.

  4. After you've located the file, click Open, and then click Save.

Use the Shell to enable an informational announcement

This example enables an informational announcement that uses the MyInfoAnnouncement.wav file for the UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -InfoAnnouncementEnabled $true -InfoAnnouncementFilename MyInfoAnnouncement.wav