Send an email to a user with their Audio Conferencing information

Sometimes Skype for Business or Microsoft Teams users may need you to send them their Audio Conferencing information. You can do this by using the Skype for Business admin center and clicking Send conference info via email under the properties for a user. When you send this email, it will contain all of the audio conferencing information, including:

  • The conference phone or dial-in phone number for the user.

  • The user's conference ID.


    Static IDs are used when people in your organization don't want to remember a random number; they can select a certain number or use one that's easy to remember. When dynamic conference IDs are used, each meeting that a user schedules will get assigned a unique conference ID. If you want to assign dynamic rather than static conference IDs, go here.

Here is an example of the email that is sent:

Dial-in conferencing email

Send an email with audio conferencing information to a user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business, and in the left navigation, click Audio conferencing.

  3. Click Users, and then select the user.

  4. In the Action pane, click Send conference info via email.


You can also send email to the user with the audio conferencing settings by editing the user's properties and then clicking Audio conferencing > Send conference info via email.

What else should you know about this email?

  • There are several emails that are sent to users in your organization after they are enabled for audio conferencing:

    • When an Audio Conferencing license is assigned to them.

    • When you manually reset the user's audio conferencing PIN.

    • When you manually reset the user's conference ID.

    • When an Audio Conferencing license is removed from them.

    • When the audio conferencing provider for a user is changed from Microsoft to another provider or None.

    • When the audio conferencing provider for a user is changed to Microsoft.

  • By default, the sender of the emails will be from Office 365, but you can change the email address and display name by using Windows PowerShell and the Set-CsOnlineDialInConferencingTenantSettings cmdlet. To make changes to the email address that is sending the email to users, you must:

    • Enter the email address in the SendEmailFromAddress parameter.

    • Set the SendEmailOverride parameter to True.

    • Enter the email display name in the SendEmailFromDisplayName parameter.

      Set-CsOnlineDialInConferencingTenantSetting -SendEmailOverride $true -SendEmailFromAddress -SendEmailFromDisplayName "Amos Marble"


      If you want to change the email address information, you need to make sure that the inbound email policies of your organization allow emails that come from the custom email address that is set.

Want to know how to manage with Windows PowerShell?

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