Turning on and using Call Quality Dashboard for Microsoft Teams and Skype for Business Online

Learn how to configure your Office 365 organization to use the Call Quality Dashboard to monitor call quality.

The Call Quality Dashboard (CQD) for Microsoft Teams and Skype for Business Online allows you to gain insights into the quality of calls made using Microsoft Teams and Skype for Business services. This topic describes the steps you'll need to complete to start collecting data.

Note

The CQD detailed reports are currently available as Tech Preview but available to all customers.

Latest changes and updates

The most recent changes to CQD are as follows:

  • Includes Microsoft Teams data in addition to Skype for Business Online data.

  • Summary reports include a product filter to select all data, Microsoft Teams data, or Skype for Business Online data.

Refer to this article for a list of Dimensions and measures available in Call Quality Dashboard for Microsoft Teams and Skype for Business Online.

Note

Information about updates and changes to the dashboard can be found by clicking Good news! in the dashboard. You can go to Call Quality dashboard.

Activate Microsoft Call Quality Dashboard (CQD) Summary Reports

Before you can start using the CQD, you'll need to activate it for your Office 365 organization.

  1. Sign in to your Office 365 organization using an admin account, and then select the Admin tile to open the Admin center.

  2. In the left pane, under Admin centers, select Skype for Business to open the Skype for Business admin center.

  3. In the Skype for Business admin center, select Tools in the left pane, and then select Skype for Business Online Call Quality Dashboard.

    Skype for Business tools

  4. On the page that opens, log in with your Global Administrator account, and then provide the credentials for the account when prompted.

    CQD Login

After you login, once activated, the CQD will begin collecting and processing data.

Note

It may take a couple of hours to process enough data to display meaningful results in the reports.

Features of the Call Quality Dashboard for Skype for Business Online

CQD Summary Reports provide a subset of the features planned for Detailed Reports. The differences between the two editions are summarized here:

Feature Summary Reports Detailed Reports
Application sharing metric
No
Yes
Customer building information support
Yes
Yes
Drill-down analysis support
No
Yes
Media reliability metrics
No
Yes
Out-of-the-box reports
Yes
Yes
Overview reports
Yes
Yes
Per-user report set
No
Yes
Report set customization (add, delete, modify reports)
No
Yes
Video-based screen sharing metrics
No
Yes
Video metrics
No
Yes
Amount of data available
Last 6 months
Last 6 months
Microsoft Teams data
Yes
Yes

Out-of-the-box reports

Both editions of CQD provide an out-of-the-box experience, giving you call quality metrics without the need to create any new reports. Once data is processed in the back-end, you can start seeing call quality data in the reports.

Overview reports

Both editions of the CQD provide a high-level entry point to the overall call quality information, but the way information is presented in Summary Reports is different from that of Detailed Reports.

Summary Reports provide a simplified tabbed page report view that enables users to quickly browse and understand the overall call quality status and trends.

The four tabs include:

  • Overall Call Quality - provides information about all streams, which is an aggregation of Server-Client streams and Client-Client streams, as well as separate Server-Client and Client-Client streams, in the form of monthly and daily trends.

  • Server - Client - provides additional details for the streams between Server and Client endpoints.

  • Client - Client - provides additional details for the streams between two Client endpoints.

  • Voice Quality SLA - provides information about calls that are included in the Skype for Business Online Voice Quality SLA.

Overall Call Quality tab

Use the data on this tab to evaluate call quality status and trends by looking at the stream counts and poor percentages. The legend in the upper-right corner shows which color and visual elements represent these metrics.

CQD Data key

Streams are classified in three groups: Good, Poor, and Unclassified. There are also calculated Poor % values that give you the ratio of streams classified as * Poor* to the total classified stream count. Since Poor % = Poor streams/ (Poor streams+ Good streams) * 100 , this makes the Poor % unaffected by the presence with multiple Unclassified streams. For what is used for classifying a stream as poor or good, refer to Call Quality Thresholds.

Use the scale on the left to measure the call count values.

CQD data count

Use the scale on the right to measure the Poor % values.

CQD data per cent

You can also obtain the actual numerical values by hovering the mouse over a bar.

Note

The following example is from a very small sample data set, and the values aren't realistic for an actual deployment.

CQD Data numeric

The overall stream volume is an important factor in determining how relevant the calculated Poor percentages are. The smaller the volume of overall stream, the less reliable the reported Poor percentage values are.

Server-Client tab and Client-Client tabs

These two tabs provide additional details for the streams that took place in their endpoint-to-endpoint scenarios. Both tabs have four collapsible sections, representing four scenarios under which media streams would flow.

  • Wired Inside

  • Wired Outside

  • Wifi Inside

  • Wifi Outside

Inside Test

During processing, the CQD back-end classifies a stream as Inside or Outside using Building information, if it exists. Endpoints of each stream are associated with a subnet address. If the subnet is in the list of the subnets in the uploaded Building information, then it is considered Inside. If Building information has not yet been uploaded, then Inside Test will always classify the streams as Outside . Please note that Inside Test for Server-Client scenario only considers the client endpoint. Because servers are always outside from a user's perspective, this isn't accounted for in the test.

Wired vs. wifi

As the names indicate, this is a classification criteria based on the type of client connections. Again, server is always wired and it isn't included in the calculation.

Note

Given a stream, if one of the two endpoints is connected to a Wifi network, then it is classified as Wifi in CQD.

Selecting product data to see in reports

In the Summary and Location Enhanced Reports, you can use the Product Filter drop-down to show all product data, only Microsoft Teams data, or only Skype for Business Online data.

Screenshot shows the Product Filter control with options for All, Microsoft Teams, and Skype for Business.

In Detailed reports, you can use the Teams dimension to filter the data to Microsoft Teams or Skype for Business Online data as part of defining the report.

Upload Building information

The CQD Summary Reports dashboard includes a Tenant Data Upload page, accessed by selecting Tenant Data Upload from the settings menu in the top-right corner. This page is used for admins to upload their own information, such as mapping of IP address and geographical information, mapping each wireless AP and its MAC address, etc.

CQD Dashboard

  1. On the Tenant Data Upload page, use the drop-down menu to choose a data file type for uploading. The file data type denotes the content of the file (for example, "Building" refers to mapping of IP address and building as well as other geographical information). Currently we are only supporting the "Building" data type. A few more data types will be added with subsequent releases.

  2. After selecting the file data type, click Browse to choose a data file.

    • The data file must be a .tsv (Tab-separated values) file or a .csv (Comma-separated value) file. If using a .csv file, any field that contains a comma must contain quotes or have the comma removed. For example, if your building name is NY,NY, in the .csv file it should be entered as "NY,NY".

    • The data file must be no larger than 50MB in size.

    • For each data file, each column in the file must match a predefined data type, discussed later in this topic.

  3. After selecting a data file, specify Start date and, optionally, Specify an end date.

  4. After selecting Start date, select Upload to upload the file to the CQD server.

    Before the file is uploaded, it is first validated. Once validated, it is stored in an Azure blob. If validation fails or the file fails to be stored in an Azure blob, an error message is displayed requesting a correction to the file. The following image shows an error occurring when the number of columns in the data file is incorrect.

    CQD Example upload validation error

  5. If no errors occur during validation, the file upload will succeed. You can then see the uploaded data file in the My uploads table, which shows the full list of all uploaded files for the current tenant at the bottom of that page.

    Each record shows one uploaded tenant data file, with file type, last update time, time period, description, remove, and a download icon. To remove a file, select the trash bin icon in the table. To download a file, select the download icon in the Download column of the table.

    CQD My Uploads table

Tenant data file format and Building data file structure

The format of the data file you upload must meet the following to pass the validation check before uploading.

  • The file must be either a .tsv file, which means, in each row, columns are separated by a TAB, or a .csv file with each column separated by a comma.

  • The content of the data file doesn't include table headers. That means the first line of the data file should be real data, not headers like "Network," etc.

  • For each column, the data type can only be String, Number, or Bool. If it is Number, the value must be a numeric value; if it is Bool, the value must be either 0 or 1.

  • For each column, if the data type is string, the data can be empty (but still must be separated by an appropriate delimited (i.e., a tab or comma). This just assigns that field an empty string value.

  • There must be 14 columns for each row, and each column must have the following data type, and the columns must be in the order listed in the following table:

Column Name Data type Example
Network
String
192.168.1.0
NetworkName
String
USA/Seattle/SEATTLE-SEA-1
NetworkRange
Number
26
BuildingName
String
SEATTLE-SEA-1
OwnershipType
String
Contoso
BuildingType
String
IT Termination
BuildingOfficeType
String
Engineering
City
String
Seattle
ZipCode
String
98001
Country
String
US
State
String
WA
Region
String
MSUS
InsideCorp
Bool
1
ExpressRoute
Bool
0

Important

The network range can be used to represent a supernet (combination of several subnets with a single routing prefix). All new building uploads will be checked for any overlapping ranges. If you have previously uploaded a building file, you should download the current file and re-upload it to identify any overlaps and fix the issue before uploading again. Any overlap in previously uploaded files may result in the wrong mappings of subnets to buildings in the reports. Certain VPN implementations do not accurately report the subnet information. It is recommended that when adding a VPN subnet to the building file, instead of one entry for the subnet, separate entries are added for each address in the VPN subnet as a separate 32-bit network. Each row can have the same building metadata. For example, instead of one row for 172.16.18.0/24, you should have 256 rows, with one row for each address between 172.16.18.0/32 and 172.16.18.255/32, inclusive.

Selecting media type in detailed reports

The detailed reports support looking at quality and media reliability for audio, video, application sharing, and video-based screen-sharing media types. Dimensions, measures, and filters that are specific for a single media type have "Audio", "Video", "AppSharing", or "VBSS" as a prefix.

Call Quality Dashboard Dimensions.

If you want to view the dimensions and measures for a single media type, the new MediaType dimension and filter may be required. For example, to have a report that shows the total session counts across different media types, include the MediaType dimension.

Call Quality Dashboard Total Stream Count.

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