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Converting a comment to an answer   

Converting a comment to an answer


Comments are used to
- Clarify a question, answer, separate comment or to add more information.
- Share tips on how the user might research the answer to their question.
- Suggest ways to improve the question or answer.
- Follow up with customers on abandoned posts.
- Redirect customers to a different forum site.

If a community member has posted a comment which is a solution or prospective answer, convert the "Comment" to an "Answer".

How to convert a comment to an answer

  1. Navigate to the comment.

  2. Under the comment, click on the "More" option, then click "Convert to answer".

  3. You will see a pop-up: "Are you sure you want to convert this comment to answer", click on "Yes".

  4. The comment is now converted to an "Answer".

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When to use answers or comments

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