@JialiYangDEVREL Thanks for reaching out to Microsoft Q&A.
It seems like the issue is with the Mac clients not being able to access the Azure File Shares at high speeds. This could be due to a number of reasons, such as network connectivity issues, client-side caching, or differences in the SMB protocol implementation between Windows and Mac clients.
To troubleshoot this issue, you can try the following steps:
- Verify that the Mac clients have good network connectivity to the Azure File Shares. You can use the ping and traceroute tools to check the network latency and hop count between the Mac clients and the Azure File Shares.
- Check if the Mac clients are using the latest version of the SMB protocol (SMB 3.1.1) to access the Azure File Shares. You can use the smbutil statshares command to check the SMB protocol version used by the Mac clients.
- Check if the Mac clients are using client-side caching to access the Azure File Shares. You can use the smbutil statshares -c command to check if the Mac clients are using client-side caching.
- If the Mac clients are using client-side caching, you can try disabling it to see if that improves the access speeds. You can use the smbutil statshares -c off command to disable client-side caching on the Mac clients.
- If the issue persists, you can try using the Azure Files REST API to access the Azure File Shares from the Mac clients. The Azure Files REST API uses the HTTP/HTTPS protocol, which is supported by most operating systems, including MacOS.
- If the issue still persists, you can try using a network sniffer tool, such as Wireshark, to capture the network traffic between the Mac clients and the Azure File Shares. This can help you identify any network-related issues that might be causing the slow access speeds.
I hope these steps help you troubleshoot the issue with the Mac clients accessing the Azure File Shares. Let me know if you need any further assistance. Thank you!
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